Overview
Work history
Education
Timeline
Generic

Samuel Walker

Arbroath,Angus

Overview

6
6
years of professional experience

Work history

Appointments Officer

NHS Tayside
Dundee
05.2024 - Current
  • Upload and input data from paper referrals into the TrakCare system, ensuring accuracy and completeness of patient information.
  • Handle phone inquiries from patients, healthcare professionals, and the general public, providing advice, answering questions, and updating referral statuses, demonstrating strong communication skills and the ability to remain professional and empathetic in high-pressure situations.
  • Adhere to strict data protection regulations, ensuring patient information is managed securely and confidentially, with a strong understanding of privacy laws and compliance protocols.
  • Provide reception support, assisting patients and healthcare professionals face-to-face, managing sensitive interactions and maintaining a calm, helpful demeanour in a fast-paced environment.
  • Coordinate and book a range of procedures (e.g., colonoscopies, gastroscopies) for both inpatient and outpatient appointments, liaising with wards to ensure seamless patient care and accurate scheduling.
  • Demonstrate strong organisational skills, managing multiple tasks and rescheduling appointments to meet urgent requirements while maintaining efficiency and attention to detail.

Receptionist/Audio Typist/Clerical Officer

NHS Tayside
Dundee
04.2023 - 05.2024
  • Audiotyping for a range of doctors and nurses, covering multiple specialties.
  • Reception duties for high-volume departments, particularly Pre-Assessment and Photobiology, ensuring smooth and efficient operations.
  • Arranging, rescheduling, and preparing appointments for multiple departments, ensuring all scheduling needs are met.
  • Managing and preparing medical notes for appointments, including handling rescheduled and last-minute bookings.
  • Responding to ad hoc requests from medical professionals, providing timely support as needed.
  • Handling telephone communications regarding results, appointments, and general information with patients and healthcare professionals.
  • Managing appointment outcomes, ensuring proper follow-up and documentation.
  • Overseeing waiting list management, prioritizing and tracking patients' progress.

Business Support Assistant - Level 2

Angus Council
Arbroath
04.2022 - 03.2023
  • Arrange meetings and correspond with external professional agencies, including healthcare providers and the Scottish Children’s Reporter Administration (SCRA), to ensure effective communication and collaboration.
  • Co-manage petty cash for the team, including processing F9/F21 payments, tracking cash flow, managing reimbursements, and overseeing cheque collections and counting.
  • Handle telephone inquiries from both professional organizations and the public, scheduling call-backs as needed and ensuring clear communication.
  • Ensure postal correspondence is accurately formatted to company standards before distribution.
  • Review and verify invoices to ensure proper completion by the team before forwarding for processing.
  • Assist with CC13 documentation, updating relevant information, creating, formatting, and sending completed documents to the appropriate parties.
  • Provide support for IT-related queries, submitting requests on behalf of the team to the self-help desk and troubleshooting issues as necessary.
  • Collaborate with colleagues to coordinate daily and weekly tasks, enhance inter-team communication, and support the efficient functioning of the team.

Information Advisor

Journeycall Ltd
Arbroath
06.2019 - 09.2021
  • Calculate refunds based on customer journey details, ensuring accurate and fair reimbursements.
  • Process customer purchases and provide tailored advice to ensure they receive the best available deal.
  • Address and resolve customer grievances, taking a personalized approach to understand and address each issue effectively.
  • Offer expert advice on journey times and travel costs, helping customers make informed decisions about their travel options.
  • Maintain accurate and detailed logs of customer interactions, following organisational procedures.
  • Ensure compliance with all relevant organisational procedures, including GDPR, Disability & Discrimination policies, and Health & Safety regulations.

Education

Higher National Diploma -

Dundee and Angus College

Timeline

Appointments Officer

NHS Tayside
05.2024 - Current

Receptionist/Audio Typist/Clerical Officer

NHS Tayside
04.2023 - 05.2024

Business Support Assistant - Level 2

Angus Council
04.2022 - 03.2023

Information Advisor

Journeycall Ltd
06.2019 - 09.2021

Higher National Diploma -

Dundee and Angus College

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Samuel Walker