Samuel Taylor
Milton Keynes,Buckinghamshire
Summary
Customer Service Advisor with a proven track record of delivering exceptional service at One Nexus since October 2025. Recognised for effective collaboration and leadership, evidenced by a colleague recognition award and support for new staff. Previous experience as a Parking Team Member at Stadium MK honed communication skills and conflict resolution abilities. Demonstrates strong leadership, active listening, and team collaboration skills, with a career goal to further enhance customer service expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
One Nexus
10.2025 - Current
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Handled inbound and outbound calls, resolving complaints, queries, and processing orders to enhance customer satisfaction.
- Supported onboarding of new staff by providing guidance on start-up queries, fostering a collaborative team environment.
- Gained in-depth Kia programme knowledge over nine months, enabling informed support and service to customers.
- Recognised for effective collaboration through the colleague recognition award, reflecting strong coworker relationships.
Parking Team Member
Stadium MK
08.2024 - 09.2025
- Maintained composure during customer interactions to effectively address concerns. and listened actively when handling difficult customers.
- Answered public queries to enhance customer satisfaction and communication skills.
- Developed task rota for leave cover, ensuring team coverage and continuity of service.
Education
A-Levels -
Lord Grey Academy
01-2025
GCSEs -
Lord Grey Academy
Milton Keynes01-2023
Skills
- Conflict resolution
- Active listening
- Team collaboration
- Team leadership
Hobbies and interests
As my school and club football captain, I led my team to many wins, including the county cup. My leadership was key to our success, earning the respect of teammates. This experience made me confident and ready to excel in any challenge
Timeline
Customer Service Advisor
One Nexus
10.2025 - Current
Parking Team Member
Stadium MK
08.2024 - 09.2025
A-Levels -
Lord Grey Academy
GCSEs -
Lord Grey Academy