I am a punctual and well-presented individual with strong communication and teamwork skills. Skilled in listening to customers, accurately recording information, and delivering a high standard of service.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Lifeguard
Bramley Baths
Bramley, West Yorkshire
08.2023 - 01.2026
Ensured the safety of swimmers during a wide range of sessions, adapting supervision to different activities and applying specific safety rules and procedures for each type of swim
Carried out routine operational checks and cleaning on equipment to ensure safety, functionality, and compliance with regulations
Stuck to strict time schedules to ensure positive customer experience
Provided first aid for minor and major incidents, ensuring protocol was met and all checks were done thoroughly
Reviewed the emergency action plan regularly to maintain steps to take in the event of an emergency as well as first aid in and out of water
Swim teacher
Bramley Baths
Bramley, West Yorkshire
09.2024 - Current
Prepared lesson materials for maximum return from the sessions
Facilitated progress reports for parents, showcasing student improvement.
Dealt with challenging customers effectively and diffused any situations calmly
Worked with children with special educational needs and challenging behaviours ensuring inclusion and safety with the sessions
Receptionist
Bramley Baths
Bramley, West Yorkshire
09.2024 - Current
Communication skills from complaints and transactional meetings understanding protocol for all aspects of the business as well as knowledge of the operations
Closing the till making sure that all of the incomes and outcomes of the business matched up for the day including card and cash and solving any issues that arise as a result
Administrative experience in scheduling appointments and maintaining accurate booking records
Education
A-Levels - A-Levels
Notre Dame Catholic Sixth Form College
Leeds
09.2021 - 06.2023
Bachelor of Science - Economics
York St John University
York, England
09.2025 - 06.2028
Skills
Problem-solving
Personable and friendly
Team contributor
Organized and punctual
Efficient multitasking
Excellent communicator
Patience and composure
ADDITIONAL INFORMATION
I live in Leeds and can drive
I have been a part of sport teams for 15 years and understand the importance of team work in progressing forwards.
Fitness is very important to me to ensure I keep a healthy and active lifestyle.