Samuel Steed
Customer Care Assistant with strong customer support skills and confidence to work either independently or in a team. Possess strong communication skills with customers, peer colleagues and management. Reliable and easy to work with as well as willing to assist any customer or colleague that requires assistance.
Organised and dependable Customer Care Assistant with three years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Work history
Customer Care Assistant
3 Years- Enhanced brand reputation with excellent communication skills.
- Managed large volumes of incoming queries, maintaining professionalism under pressure.
- Achieved high level of product knowledge through continuous learning.
- Developed strong relationships with customers for increased loyalty.
- Cultivated an inviting store atmosphere, resulting in improved client retention rate.
- Promoted a positive shopping experience to ensure repeat business.
- Assimilated new company policies quickly for consistent service provision.
- Delivered exceptional service despite challenging customer situations.
- Honoured all commitments made to customers, bolstering trust and credibility.
- Strengthened team cohesion by assisting colleagues during busy periods.
- Facilitated smooth running of the front desk whilst handling multiple tasks simultaneously.
- Improved customer satisfaction by efficiently resolving queries and complaints.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Assisted customers in making informed decisions by providing relevant product information.
- Provided comprehensive responses to customer enquiries within set timeframe.
- Obtained feedback from customers to improve service experience.
- Followed scripts when answering common customer questions.
- Completed transactions to replace or exchange defective items.
- Applied conflict management to stressed and concerned customers.
- Advised customers on availability, pricing and location of products.
- Shared informational brochures and details about policies to help guests make decisions.
- Coordinated advanced help for complex order issues.
Skills
Education
Master of Arts - Historical Studies
- Dissertation in Contemporary Conflict Resolution Theory in the Northern Ireland Peace Process.
- Focus on Military History
Bachelor of Arts - Conflict and War
- Held Course Representative role with the Conflict and War Student Body.
- Focus on Military History.
- Continuing education courses in Historical Studies.
- Dissertation in the Origins of the Special Air Service.
- Thesis: The Special Air Service: Character, Circumstances and Culture.
Affiliations
- Writing
- Reading
- History
- Gaming
- Science Fiction
- Sport
- International Relations
- Military Affairs
Accomplishments
Elected as the Course Representative for the Conflict and War Student Body during my Bachelor's Degree.
First Dan Black Belt in Karate.
Gwent Hockey Club Men's 3's Team Vice Captain (2018/2019).
Prefect (2018/2019)
Volunteer at Hwbi Charity (2017-2019)