Samuel Slingsby

As a Duty Partner, I am responsible for overseeing and managing all areas of the branches operation as well as the partners on a day to day basis. Responsibilities of this role include;

• The delegation of required tasks to Partners, ensuring maximum productivity and achieving the best results, whilst also empowering partners to take ownership of their duties
• Coaching and developing Partners to maximise their skillsets, allowing partners to embrace and champion their duties and responsibilities to achieve their maximum potential and effectively contribute to branch metrics such as CSAT
• Regular check-ins with Partners across the branches operation, including Food Service, Payment and eComm and offering support as and where needed whilst also maximising Partners productivity and wellbeing
• Support and Host visits from Third-Party Auditors or contractors, such as Lloyds, , EHO or CBRE and effectively communicate with the branch anything that is required

This was a seconded role as Team Manager (Nights) over the busy Christmas period. Main responsibilities of this role included;

• Building and maintaining positive relationships with the Partners, whilst embracing and engaging with partners to ensure a positive attitude and work ethic
• Prioritised workload effectively, resulting in timely completion of tasks, such as replenishment and picking of grocery orders
• Conducting performance evaluations to identify areas of improvement and the development of action plans to engage and coach partners to maximise their productivity in tasks such as their pick rate and FPWS

Varying duties and responsibilities as a Supermarket Assistant. These include

• Required tasks, such as replenishment and customer service
• eComm driver
• Successful spell as Senior Lead Driver Assessor (SLDA), overseeing and engaging with partners, whilst implementing correct working procedures and practices, ensuring positive audits from Central Transport
• Successful completion of Team Leader programme, allowing me to take ownership of my development and progress

Varying positions across both Waitrose and John Lewis branches in Ashford, as well as the Regional Distribution Centre in Aylesford