Samuel Read
Ramsbottom,United Kingdom
Summary
Experienced professional with a diverse background in Retail, Automotive and Education sectors seeking a customer facing service advisor role within a main dealer network. Experienced and confident with managing customer expectations, upselling relevant products and services and providing excellent communication throughout the booking, repair and aftercare processes.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Aftercare Advisor
Greenlight Motors
Blackburn, Lancashire
2026.02 - Current
- Booking in repairs for customer's vehicles that have been sent out and come back within their warranty period.
- Managing the workshop to liaise with customers continually to set expectations and provide information.
- Managing customer complaints to maintain finance deals.
Teacher
Aspire People
Littleborough, Lancashire
2024.12 - 2026.02
- I left RRG following my father's diagnosis with terminal cancer as I needed more flexible working hours to support him and my mother which is why I joined the teaching agency.
- Inspired excellent outcomes both socially and academically.
- Developed engaging lesson plans that catered to diverse learning styles and fostered student participation.
- Implemented various systems to gather feedback from both students and teachers to improve the outcomes of the school as a whole
Service Advisor
RRG Toyota
Rochdale
2022.12 - 2024.12
- Worked as a service advisor in the automotive industry working to high customer satisfaction targets as well as other key performance indicators.
- Looking after several customers a day and ensuring time keeping is excellent and invoicing and quoting is accurate and consistent.
- Worked with customers and staff to help create a culture of continuous improvements so that the dealership's KPI's could be continually exceded.
Teacher
Honley Primary School
Huddersfield
2020.09 - 2022.11
- I worked as a Year 3 class teacher in a primary school in Honley.
- I have progressed as an ECT and gained a wide range of experience both in the classroom, and in communication skills dealing with the community more widely.
Service Advisor
BMW
Bolton
2018.10 - 2020.09
- Working in a premium dealership on phones as well as face to face taking new bookings, advising customers on the progress of work being undertaken, quoting accurately, diary maintenance and general administrative duties as well.
- I also undertake additional roles such as collection and delivery of vehicles, working on bookings behind the main counter and serving customers face to face on the service desk.
- I also have experience in taking payments, liaising with manufacturers, invoicing and getting approval for further work and parts sales.
- Premium dealership
Claims Handler
Direct Line
Manchester
2018.01 - 2018.10
- Following the part time employment I found after achieving my degree, I found full time employment as a Travel Claims Handler at the Direct Line.
- This role was a telephone and systems based role that necessitated negotiating potentially difficult calls and in-depth systems operations.
- These tasks include: Taking and processing complex claims.
- Demonstrating constant sensitivity, professionalism and empathy.
- Maintaining consistent accuracy in both data collection and in making payments to customers.
- General administrative duties including the processing of evidence provided to substantiate claims to produce a settlement figure and validate the claim.
- I am now working my notice period of this role with a view to begin a new career at a department in which I can progress personally and professionally.
- I am seeking long-term, full time employment in which I may further the skills, abilities and qualities I already possess, whilst developing new skills in management, sales, or service.
part-time sales executive
Swarovski
Manchester
2017.09 - 2017.12
- This role was very busy and involved: Always hitting KPI's and all sales / service targets.
- Meticulous time-keeping and customer service.
- Pro-actively seeking sales and maintaining precise stock control.
- Flagship North West store
Theatre Assistant
Trafford Centre
Trafford Centre
2017.07 - 2017.08
- After completing my degree, I took part time work in a travelling children's theatre show.
- This role entailed: Up-selling and cross-selling merchandise.
- Stock maintenance.
- Customer services / cash handling.
Tour guide
Manchester Metropolitan University
Manchester
2014.01 - 2017.01
- Whilst studying for my degree, I also took on many part time jobs at the University.
- These are a few examples of the various jobs I worked at during my time at university: Telephone and systems operator processing potential enrolment applications.
- Tour guide around Manchester, offering friendly, professional information and entertainment.
- Campus guide and general course and study assistance.
Showroom Host
Williams BMW
Bolton
2015.08 - 2016.10
- Whilst at University, I also worked at the Williams BMW Head Office and flagship showroom part-time.
- Consistently excellent punctuality, professionalism and service were expected at all times.
- My role here was again general assistance and involved: General assistance, offering in-depth product knowledge and customer service.
- Sales assistance, making the customer feel welcomed and offering advice during the sales process.
- General showroom front of house and back of house maintenance, customer service and telephony.
- Head Office and flagship showroom
- Cash handling and customer service.
Cash handling and customer service
Sue Ryder
Ramsbottom, Bury
2013.01 - 2014.01
- Between working at Alternative Footwear and leaving Bury College I frequently volunteered at my local Sue Ryder.
- The job mainly consisted of: Cash handling and customer service.
- Stock management and maintenance.
Sales Assistant
Alternative Footwear
Ramsbottom
2008.01 - 2013.01
- I joined Alternative Footwear after leaving Sixth Form.
- The skills I attained during my years here were: Retail experience including customer service, cash handling and stock taking.
- Telephony, including inbound and outbound calls.
- Event experience in setting up stands, fast-paced retail and cash handling and pro-active marketing and sales.
- Stock management and warehouse maintenance.
- This is where I also attained a further ICT level 3 qualification in using stock control systems and all Microsoft Office software.
Education
BA - English
Manchester Metropolitan University
Manchester 2014.09 - 2017.07
NVQ - Education
Bury College
Bury 2013.09 - 2014.07
GCSEs -
Haslingden High School
HaslingdenSkills
- Managing customer experience and expectation
- Clear and confident communication
- Upselling relevant products and services
- Data and time managment
- Up to date IT, spreadsheet and word processing knowledge
- Experience with Kerridge and other DMS systems
Additional information
Throughout the various roles I've carried out, I've always demonstrated excellent time management, data management and communication skills. In retail, automotive and educational settings I have always strived to go above and beyond targets, KPIs and any individual monitoring metrics.
Affiliations
- I enjoy playing and listening to music, gardening and going to the cinema or the theater when possible. I've played guitar and drums in many bands over the years and still find it rewarding and enjoyable.
Timeline
Aftercare Advisor
Greenlight Motors
2026.02 - Current
Teacher
Aspire People
2024.12 - 2026.02
Service Advisor
RRG Toyota
2022.12 - 2024.12
Teacher
Honley Primary School
2020.09 - 2022.11
Service Advisor
BMW
2018.10 - 2020.09
Claims Handler
Direct Line
2018.01 - 2018.10
part-time sales executive
Swarovski
2017.09 - 2017.12
Theatre Assistant
Trafford Centre
2017.07 - 2017.08
Showroom Host
Williams BMW
2015.08 - 2016.10
BA - English
Manchester Metropolitan University
2014.09 - 2017.07
Tour guide
Manchester Metropolitan University
2014.01 - 2017.01
NVQ - Education
Bury College
2013.09 - 2014.07
Cash handling and customer service
Sue Ryder
2013.01 - 2014.01
Sales Assistant
Alternative Footwear
2008.01 - 2013.01
GCSEs -
Haslingden High School