Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Samuel Puzey

Bristol,Bristol

Summary

I'm a highly skilled professional with expertise in resilience under high-stakes scenarios, time-sensitive task execution, and accurate information gathering. I continuously demonstrate exceptional composure in critical situations, courageous leadership, and strong protocol adherence.

I have strong IT skills, and experience in project management with a proven ability to prioritise under pressure while maintaining outstanding customer service standards.

I'm particularly adept at team leadership, mentoring, and managing people effectively to achieve strategic goals. My personal career focuses include leveraging multitasking proficiency and strategic thinking to drive operational excellence and deliver impactful results.

Overall I'm a compassionate and dedicated leader, with a calm demeanour, excellent communication skills and THE ability to make quick decisions under pressure. My proficiency in multitasking and problem-solving, ensures accurate and efficient management of teams .

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Lead Emergency Medical Dispatcher

South Western Ambulance Service
Bristol
04.2022 - Current
  • Provided life-saving instructions over the phone, resulting in effective pre-arrival assistance.
  • Liaised closely with other emergency service providers, improving combined responses to major incidents.
  • Maintained high level of accuracy whilst entering critical data, ensuring resource allocation efficiency.
  • Managed high-stress situations effectively, ensuring smooth operations during peak hours.
  • Allocated resources efficiently for improved patient care.
  • Used mapping and computer software efficiently, enabling swift location of emergency scenes.
  • Adhered strictly to privacy laws whilst handling sensitive information, preserving patient confidentiality at all times.
  • Participated regularly in training sessions to maintain knowledge of current protocols.
  • Fostered trust with distressed callers through compassionate interaction.
  • Trained new dispatchers to improve overall team performance.
  • Consistently met compliance KPIs, maintaining accuracy when inputting information into CAD system.
  • Listened actively to caller concerns, questions and priorities.
  • Processed and actioned high number of calls during busy periods.
  • Effectively managed a team of up to 50 call takers in the emergency control room, handling both HR queries, day to day staff management and staff questions relating to emergency 999 calls.

Palliative homecare manager

Retain Healthcare
Cheltenham, Gloucestershire
09.2020 - 03.2022
  • Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
  • Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
  • Conducted risk assessments around the house, minimising potential dangers for clients.
  • Ensured client comfort by providing direct personal care, including bathing and dressing.
  • Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
  • Administered medication as prescribed to manage health conditions effectively.
  • Delivered palliative care to terminally ill patients, ensuring comfort and dignity.
  • Supported grieving family members following end-of-life care, providing comfort during difficult times.
  • Reviewed individual cases regularly for progress tracking.


General farm worker

C.E Rudge
Ross on Wye, Herefordshire
09.2019 - 02.2020
  • Followed sustainable farming practices, contributing towards environmental conservation efforts.
  • Fed livestock according to established schedules and dietary requirements for optimum health status.
  • Executed pest control measures proactively mitigating potential damage caused by pests to crops..
  • Prepared land for planting with usage of appropriate tools and machinery.
  • Inspected farm equipment regularly, ensuring operational efficiency.
  • Partnered with local schools for educational visits, promoting understanding of farming life among young people.
  • Oversaw daily farm operations to ensure smooth workflow and efficient production.

Education

B-tech Level 3 - Agriculture

Hartpury College
Gloucester, Gloucestershire
09.2018 - 06.2021

GCSEs -

Brymore academy
Bridgewater
09.2015 - 06.2018

Skills

  • Resilience in high-stakes scenarios
  • Time-Sensitive task execution
  • Accurate information gathering
  • Clear communication
  • Proficient in MS Office
  • Strategic thinker
  • Direct patient interaction
  • Multitasking proficiency
  • Prioritisation under pressure
  • Strong protocol adherence
  • Courageous leadership
  • Composure in critical situations
  • Data entry speed
  • Project management skills
  • People management skills
  • Abusive customer skills
  • Outstanding customer service skills
  • Team-leadership and mentoring

Affiliations

  • Mechanics
  • Welding and fabrication
  • Volunteering
  • Humanitarian work in Ukraine

Certification

Edward Jenner Level 1 NHS Leadership academy


Telescopic handler/forklift licence

Languages

Ukrainian
Beginner

References

References available upon request.

Timeline

Lead Emergency Medical Dispatcher

South Western Ambulance Service
04.2022 - Current

Palliative homecare manager

Retain Healthcare
09.2020 - 03.2022

General farm worker

C.E Rudge
09.2019 - 02.2020

B-tech Level 3 - Agriculture

Hartpury College
09.2018 - 06.2021

GCSEs -

Brymore academy
09.2015 - 06.2018

Similar Profiles

Create profile
Samuel Puzey