Samuel Phiri
Hotel Duty Manager
Cardiff
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Hotel Duty Manager
Campanile Hotel
Cardiff
2019.09 - Current
- Oversaw day-to-day operations of 47-room hotel with staff of 6 employees.
- Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
- Negotiated with contractors to obtain favorable rates for goods and services while maintaining good working relationships.
- Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
Senior Operations Officer
VFS Global
Cardiff
2018.10 - 2019.09
- Managed high volumes of visa applications, consistently meeting tight deadlines without compromising accuracy or attention to detail.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Supported policy changes by adapting quickly to new rules and regulations, minimizing disruption within the office environment during transitional periods.
- Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.
- Mentored junior Visa Processing Officers, sharing insights and guidance on complex cases to support their professional development.
Event Assistant
Time 4 Recruitment
Cardiff
2014.06 - 2018.08
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Promoted a safe environment at events through strict adherence to safety protocols and regulations.
- Fostered a collaborative working environment among staff members, promoting open communication channels for efficient problem-solving during events planning process.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Front Desk Receptionist Volunteer
Oasis
Cardiff
2018.01 - 2018.02
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Volunteer
Oxfam GB
Cardiff
2014.07 - 2014.08
- Provided exceptional customer service, resolving any issues or concerns quickly to maintain satisfaction levels.
- Cultivated strong relationships with donors, ensuring their continued support and contribution to the shop's success.
- Enhanced store cleanliness, maintaining a welcoming environment for shoppers and donors alike.
- Maximized donation value by researching market prices on valuable items before pricing them appropriately for sale.
Education
Bachelor's Degree - Civil and Environmental Engineering
Cardiff University
Cardiff 2012.09 -
Skills
Effective Time Management
Performance Management
Health and safety compliance
Staff Training and Development
Motivational Leadership
Interpersonal Communication
Multitasking Abilities
Project Planning
Customer service focus
Property Maintenance
Work Planning and Prioritization
Accomplishments
- 2022 Coach of the Year - Employee Success Coach
- Used Microsoft Excel to develop inventory tracking spreadsheets, maintenance Job Tracker.
- Collaborated with team of 2 maintenance technicians on the development of Project - £50 Room Refurb.
Certification
First Aid certified
Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Project Management Qualification Training
2024-06
First Aid certified
2022-10
Food Hygiene
2022-02
Fire Marshall
2022-02
Proud Hospitality
2022-01
Hotel Duty Manager
Campanile Hotel
2019.09 - Current
Senior Operations Officer
VFS Global
2018.10 - 2019.09
Front Desk Receptionist Volunteer
Oasis
2018.01 - 2018.02
Volunteer
Oxfam GB
2014.07 - 2014.08
Event Assistant
Time 4 Recruitment
2014.06 - 2018.08
Bachelor's Degree - Civil and Environmental Engineering
Cardiff University
2012.09 -