Samuel Peterson

Key responsibilities

CQC Nominated Individual for a 14 bed Mental health Hospital and responsible for the oversight of the regulated care.

Leading service meetings with different service managers across the organisation

Responsible for the organisation’s infection control, Audits, safeguarding, incidents, complaints and governance.

Responsible for ensuring the organisation meets the different types of regulations we are legal required to work within

Key Achievements

Conducting service reviews across the organisation and putting together detailed plans to bring service improvements and developments.

Helping with the implementation of technology to help improve efficiency.

Redevelopment of the incident process to help lower incidents rates across the organisation and speed up learning

Implementation of detailed action plans to help aid learning and ensuring incidents do not reoccur

Bringing all the services inline with each over through processes to help create a less fractious and more together work place

Complete review and restructure of all meetings to create a better schedule to help information and data flow throughout the organisation, with a greater emphasis on quality improvement

Completing mock inspections for each service against regulations to identify what works well and any short falls that need to be addressed

Implementation of weekly safety learning sections within the bulletin to ensure learning is disseminated organisational wide instead of just service wide

Key Responsibilities

• Lead elements of the Council’s preparation for the new statutory duties included in the Domestic Abuse Bill
• Ensure that Devon’s Community Safety Partnerships carry out Domestic Homicide Reviews that produce and embed effective learning
• Commission, brief and oversee progress of Independent Panel Chairs/Lead Reviewers including negotiating fees, agreeing payment schedules and approving claims.
• Managing the Domestic Homicide Review Co-ordinator and providing support and appropriate supervision
• Carry out an impact assessment of the reviews published to date and identify recommendations for the future governance and resourcing of these reviews.
• Support the implementation of recommendations resulting from reviews conduct an audit into their impactfuliness across the region
• Lead on work with other Domestic Homicide Leads, CCGs and across the peninsula to find ways for joint working to create a more effective efficient and sustainable model

Key Achievements

• Working with the Head of Domestic Homicides for the Home Office as well as the Domestic Abuse commissioner on how they can improve the process for reviews and template following raising major problems with the current process.
• Leading a peninsula wide approach to DHRs to help make them more efficient
• Improving the current internal DHR process and looking to improve the average DHR completion time down from two years back to the six months which is stated within the guidance. including incorporating more stake holders earlier on in the process and ensuring wider sharing of learning across the region and wider
• Bringing together an impact audit on the recommendations and actions since 2012 to analyse how these have evolved over the years and then working with stakeholders to understand how much impact these have had and whether they are working. This helped us understand which workstreams your under the most pressure and meant we could focus on those areas which needed it most.
• Working with the leads for Safeguarding Adult Reviews and Child Safeguarding reviews to ensure consistency across the departments.

Key Responsibilities

• Managing Business Development for each sector within the company to help build more awareness of the work we do and how we can help those in the community
• Heading up the Home Enablement team and managing a team of 14 staff whilst still growing the team including a manager to help manage
• Ensuring all policies and procedures are in place and up to date and meet the regulations
• Being responsible for the growth of the current business and new services into new locations whilst maintaining quality
• Chair of the quality meeting and making sure all actions are completed in a timely fashion but the most appropriate individual
• Lead for Complaints and incidents across the whole organisation
• Quality assure reports to make sure all the learning has been identified and then ensure that learning is shared across our services
• Writing and managing the organisations Business Continuity plan and risk register, making sure the organisation reviews this regularly and identifies the appropriate actions to help mitigate risks.
• Exploring new avenues for the company to move into to continue to create revenue and grow during a pandemic
• Linking in and working closely with families, social services and Key stake holders to create a solid foundation to build a relationship upon
• Leading key and major projects and make sure they are
• Ensuring a robust recruitment process and also taking part in interviews for new staff
• Undertaking staff supervisions
• Producing weekly reports to present to the CEO and COO, which identify areas where we are strong but also week with plans on how to improve and working closely with them to put these into place.
• Deputising for the CEO/Managing Director when not in the office or on annual Leave

Key Achievements/Projects

• Lead quality improvement for the organisation
• Embed new software to impact assess clients progress whilst making day to day office work more efficient for all areas
• Write and implement the organisations business continuity plan and risk register
• Have increased the Home Enablement team size by 700% and increase revenue by just under 1000%
• Made month on month growth in clients and revenue, even throughout the pandemic
• Made strong relationships with social services and family members where we are their first port of call for support
• Introducing video calling into enablement to allow us to support more individuals and give respite to those who need it
• Help move the service from non-regulated to regulated service

Key Responsibilities

• Management of patient safety assurance processes and oversight of all serious incidents across Somerset, including those outside of the region where Somerset patients are involved.
• Monitor the NHS Trusts and Providers involved in serious incidents to make sure cases are reviewed in line with the National Framework and take appropriate action when they are outside of timeframes.
• Produce and present monthly, bi-monthly and quarterly presentations to upper management, reporting data summaries I have analysed regarding serious incident cases.
• System manager for the Datix Risk Management System database, reports, analysis, action plans and learning for individuals, directorates and the Trust on all types of incidents.
• Support and manage the entry, reporting and development of the CCGs corporate and directorate risk register.
• Deputy Local Area Contact for the Learning Disabilities Mortality Review (LeDeR) Programme in Somerset.
• Lead for the Domestic Homicide process for Somerset CCG, which included information gathering producing the initial report, attending the overarching meetings, working closely with the Local Authority and implementing the actions required
• Undertaken a national review of root cause analysis reports with a view of standardising the report template across all Trusts (work with the Head of Investigations for the NHS)

Key achievements/projects

• Undertaken and implemented a review and re-work of internal procedures and policies, including updating and completing the new Serious Incident Policy.
• Improve performance across the region from the NHS Trusts/providers in line and against the National Framework.
• Setting up tracking systems for monitoring completion of actions in relation to Safeguarding children reviews, adult safeguarding reviews and domestic homicide reviews.
• Reduced the number of outstanding risks to review on both the Directorate and Corporate risk register.
• Supported the implementation and delivery of charge through collaboratively working across the country with partner agencies to help prevent future occurrences of incidents.
• Wrote and produced Somerset biggest Multi-agency Serious Incident to date which involved every agency in the area, I had to co-ordinate multi-agency meetings, gather all information including meetings with family, present the findings and report, fed the report back to the family at the end. Report was supported by Dr Jonathan Leech, who approved the suggested changes and agreed they required national implementation as laid out

Key Responsibilities

• Review and assist management of all serious incidents (SI) that occurred across the South West of England and help co-ordinate multi-agency reviews.
• The review of all significant events from primary care, across the South West and agree the level of harm that has been assigned to them.
• Support Primary Care organisation in completing root cause analysis reports and to identify learning.
• Produce weekly and quarterly reports and a monthly maternity report to present to the Quality and Safety Manager and Deputy Director of Nursing.
• Control of implementation and administration of two regional meetings; the Quality Surveillance Group and the Local Investigation Oversight Group.

Key Achievements/projects

• Taking on the role of reviewing the Primary Care (GP, Dental and Pharmacy) incidents on top of my usual work load, due to my experience and knowledge of the process.
• Presented and implemented new SI processes for the organisation, which provided further and stronger governance, assurance and robust decisions surrounding SI's and therefore improving efficiency.
• Improved performance across the region by linking in with CCGs and Providers.
• Decreased the number of primary care incidents which were declared SI's.
• Created a regional spreadsheet to monitor the implementation of change across the south west to ensure the timeframes were met and therefore helping prevent future harm.