Samuel Pego
London
Summary
Driven and customer-focused professional with strong communication and problem-solving skills with a background in customer service in the automotive industry and resolving issues to enhance customer satisfaction.
I'm also a skilled office worker with organisational and multitasking skills, knowledgeable about administrative tasks, including data entry, sorting classifying and filing documentation, dedicated to helping with administrative needs and consistently meeting targets.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Car aftersales specialist
Cargiant
London
06.2024 - Current
- Liaised with customers for prompt resolution of their queries and issues.
- Strengthened customer relations through proactive follow-ups after vehicle purchases.
- Increased customer satisfaction by delivering excellent aftersales services.
- Handled return requests smoothly, resulting in satisfied customers.
- Handled complex technical issues, offering expert advice and solutions to clients.
- Maintained comprehensive records of all aftersales transactions.
Administration clerk
Cargiant
London
09.2023 - 06.2024
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Organised and maintained filing systems for accessibility and orderliness.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Resolved office-related issues, fostering positive work atmosphere.
- Processed and managed documentation, facilitating smooth recordkeeping and retrieval.
- Responded promptly to phone and email inquiries.
Education
GCSEs - Business
Ark Elvin Academy
London 09.2016 - 06.2023
Skills
Telephone etiquette
Customer service
Organisational skills
Written and verbal communication
Time management
Customer relations
Complaint resolution
Affiliations
- Going to the gym
- Playing football
- Karting
Languages
English
Native
Portuguese
Native
Timeline
Car aftersales specialist
Cargiant
06.2024 - Current
Administration clerk
Cargiant
09.2023 - 06.2024
GCSEs - Business
Ark Elvin Academy
09.2016 - 06.2023