Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Samuel Pego

London

Summary

Offering strong organisational and multitasking skills, coupled with keen eye for detail and ability to learn quickly. Knowledgeable about basic administrative tasks, including data entry, scheduling, and customer service. Ready to use and develop communication, teamwork.


Experienced Car Aftersales Specialist with knack for resolving complex customer issues and improving service processes. Enhanced client satisfaction by optimising workflows and introducing streamlined service protocols. Proven ability to foster long-term customer relationships and drive repeat business through exceptional aftersales support.


Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Car aftersales specialist

Cargiant
London
06.2024 - Current
  • Strengthened customer relations through proactive follow-ups after vehicle purchases.
  • Oversaw the complaints resolution process providing timely redressal mechanisms.
  • Maintained comprehensive records of all aftersales transactions, promoting transparency and accountability in operations.
  • Managed communication channels effectively for swift response to customer inquiries.
  • Increased customer satisfaction by delivering excellent aftersales services.
  • Ensured accurate documentation of all aftersales activities maintaining organisational integrity.
  • Liaised with customers for prompt resolution of their queries and issues.
  • Developed strong relationships with suppliers fostering beneficial partnerships.
  • Handled return requests smoothly, resulting in satisfied customers.
  • Handled complex technical issues, offering expert advice and solutions to clients.

Administrator

Cargiant
London
09.2023 - 06.2024
  • Answered inbound phone calls, resulting in excellent customer service.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Improved record keeping system with attention to detail and thoroughness.

Education

GCSEs - Business

Ark Elvin Academy
London
09.2016 - 06.2023

Skills

  • Record-keeping
  • Telephone etiquette
  • Database administration
  • Organisation and prioritisation
  • Records management
  • Highly organised
  • Reporting and documentation
  • Written and verbal communication
  • Time efficiency
  • Customer Service
  • Customer relationship building
  • Outstanding customer service
  • Familiarity with aftersales tools
  • Knowledge of warranty policies
  • Time management proficiency
  • Automotive industry awareness
  • Customer relations
  • Supplier relations

Languages

English
Proficient (C2)
Portuguese
Upper intermediate

Affiliations

Going to the gym

Playing football

Bowling

Karting

Timeline

Car aftersales specialist

Cargiant
06.2024 - Current

Administrator

Cargiant
09.2023 - 06.2024

GCSEs - Business

Ark Elvin Academy
09.2016 - 06.2023
Samuel Pego