Samuel Pego
London
Summary
Offering strong organisational and multitasking skills, coupled with keen eye for detail and ability to learn quickly. Knowledgeable about basic administrative tasks, including data entry, scheduling, and customer service. Ready to use and develop communication, teamwork.
Experienced Car Aftersales Specialist with knack for resolving complex customer issues and improving service processes. Enhanced client satisfaction by optimising workflows and introducing streamlined service protocols. Proven ability to foster long-term customer relationships and drive repeat business through exceptional aftersales support.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Car aftersales specialist
Cargiant
London
06.2024 - Current
- Strengthened customer relations through proactive follow-ups after vehicle purchases.
- Oversaw the complaints resolution process providing timely redressal mechanisms.
- Maintained comprehensive records of all aftersales transactions, promoting transparency and accountability in operations.
- Managed communication channels effectively for swift response to customer inquiries.
- Increased customer satisfaction by delivering excellent aftersales services.
- Ensured accurate documentation of all aftersales activities maintaining organisational integrity.
- Liaised with customers for prompt resolution of their queries and issues.
- Developed strong relationships with suppliers fostering beneficial partnerships.
- Handled return requests smoothly, resulting in satisfied customers.
- Handled complex technical issues, offering expert advice and solutions to clients.
Administrator
Cargiant
London
09.2023 - 06.2024
- Answered inbound phone calls, resulting in excellent customer service.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Streamlined office operations by implementing efficient administrative procedures.
- Increased efficiency of document retrieval with a well-organised filing system.
- Improved record keeping system with attention to detail and thoroughness.
Education
GCSEs - Business
Ark Elvin Academy
London 09.2016 - 06.2023
Skills
- Record-keeping
- Telephone etiquette
- Database administration
- Organisation and prioritisation
- Records management
- Highly organised
- Reporting and documentation
- Written and verbal communication
- Time efficiency
- Customer Service
- Customer relationship building
- Outstanding customer service
- Familiarity with aftersales tools
- Knowledge of warranty policies
- Time management proficiency
- Automotive industry awareness
- Customer relations
- Supplier relations
Languages
English
Proficient (C2)
Portuguese
Upper intermediate
Affiliations
Going to the gym
Playing football
Bowling
Karting
Timeline
Car aftersales specialist
Cargiant
06.2024 - Current
Administrator
Cargiant
09.2023 - 06.2024
GCSEs - Business
Ark Elvin Academy
09.2016 - 06.2023