Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Palmer

Samuel Palmer

Glasgow,Glasgow City

Summary

I've always had a strong passion for film and music. I am constantly enthusiastic about both of these and always look for new experiences in the arts to seek out.

I frequent the cinema often and go to film festivals when possible to try and expand my experience in film, whilst also constantly trying to learn more about practical filmmaking and film theory where I can.

Additionally, I am in various different musical projects in which I write original compositions or fill in for session work.

Through gigs in Glasgow, I have also created healthy relations with promotion companies such as 432Presents, PCL and DF Concerts.

I spend my time playing guitar and drums, investing myself in photography expeditions, Munro hiking, bouldering and skiing.

I enjoy social situations and find myself to be quite outgoing, enjoying getting involved in any events where I can, but also enjoy time alone where I can really bury myself in a project.

I've also had 6 years experience in hospitality, which has made me a confident worker on the bar and in managerial positions, yet making sure I'm always approachable and friendly to all. I'm a quick learner on the job but never ashamed to ask for assistance where I deem it appropriate.

I also have had the luxury of being able to visit many different countries and experience new cultures which have made me appreciative and considerate of how others live.

Overview

11
11
years of professional experience

Work History

Duty Manager

The Merchant (Stonegate)
Glasgow, Glasgow City
10.2024 - Current
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Implemented promotional initiatives for increased footfall during off-peak hours.
  • Coordinated staff schedules to maximise productivity.
  • Handled complaints professionally, leading to improved customer retention rates.
  • Managed front-of-house operations to maintain a high level of service.
  • Identified areas of improvement through regular performance assessments of staff members.
  • Drafted detailed reports on daily operations, aiding senior management in decision-making process.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Delivered excellent customer service through effective communication skills.
  • Handled cash transactions accurately for financial integrity.
  • Met sales targets consistently by motivating the team towards achieving common goals.
  • Conducted training sessions for new employees, enhancing team competence.
  • Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Stored cash floats and delivered secure banking procedures.
  • Oversaw emergency procedures and administered first aid.
  • Wrote end of shift reports to facilitate service continuity.
  • Facilitated team meetings, promoting open communication and collaboration.

Assistant Manager

Solid Rock Cafe
Glasgow, Glasgow City
10.2023 - 09.2024
  • Performed safe cash up procedures at the end of shifts.
  • Oversaw stock management and stock orders.
  • Conducted interviews for new potential staff.
  • Wrote end of shift reports to facilitate service continuity.
  • Stored cash floats and delivered secure banking procedures.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Conducted staff appraisals and evaluations, fostering continuous improvement and development.
  • Inspected facility to identify and promptly address maintenance needs.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Handled guest complaints to protect brand reputation.
  • Facilitated team meetings, promoting open communication and collaboration.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Led shifts efficiently by delegating tasks and taking charge of situations where appropriate.

Gallery of Modern Art Supervisor (Banksy Exhibit)

Inhouse Stewarding Ltd
Glasgow, Glasgow City
06.2023 - 09.2023
  • Handled safe cash up procedures and monitored sales.
  • Took inventory of stock rooms.
  • Oversaw stock deliveries.
  • Communicated efficiently with stewarding and security staff to look out for potential dangers.
  • Dealt with customer grievances and refunds.
  • Managed a team to keep morale high whilst still effectively and efficiently getting work done.
  • Representative for seeing celebrities into the building and having them felt cared for.

Duty Manager

The Merchant (Stonegate)
Glasgow, Glasgow City
09.2019 - 05.2023
  • Role explained above.

Bar Staff Member

02 Academy
Glasgow, Glasgow City
06.2019 - 02.2020
  • Worked in busy environments with ease.
  • Maintained bar stock.
  • Learned cocktail specs and made them without hesitation.
  • Performed thorough clean up at end of shifts.
  • Performed ID checks.
  • Always managed to be approachable and friendly on the bar to both customers and staff.

Kitchen Porter & Bar Staff

The Ship Inn
Stonehaven, Kincardineshire
08.2014 - 05.2015
  • Most of the same tasks carried out at 02 Academy.
  • Prepared Desserts
  • Made batter for fish
  • Assisted chefs with required ingredients for dishes.
  • Washing and drying dishes.

Education

Diploma of Higher Education - English & Film

Edinburgh Napier University
Edinburgh
08.2018

Scottish Qualifications Certificate - Multiple

Mackie Academy
Aberdeenshire
05.2015

Skills

  • Keep people on shift upbeat whilst also staying in charge to maximize service and create an enjoyable working environment
  • Problem solve tasks in logical ways
  • Confident in handling any situation myself and helping others out where needs be
  • Provide insights and suggestions to the team to help improve in any area where needed

Timeline

Duty Manager

The Merchant (Stonegate)
10.2024 - Current

Assistant Manager

Solid Rock Cafe
10.2023 - 09.2024

Gallery of Modern Art Supervisor (Banksy Exhibit)

Inhouse Stewarding Ltd
06.2023 - 09.2023

Duty Manager

The Merchant (Stonegate)
09.2019 - 05.2023

Bar Staff Member

02 Academy
06.2019 - 02.2020

Kitchen Porter & Bar Staff

The Ship Inn
08.2014 - 05.2015

Diploma of Higher Education - English & Film

Edinburgh Napier University

Scottish Qualifications Certificate - Multiple

Mackie Academy
Samuel Palmer