SAMUEL NJIRAINI
Summary
Collaborative professional skilled in time management and product description. Utilises strong verbal communication and teamwork abilities to enhance project outcomes. Focused on contributing effectively in team-oriented settings while advancing personal and professional growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Day/Night Concierge
PMR
2024.04 - 2026.06
- Delivering exceptional front of the house services to residents and visitors
- Monitor building access and security system to ensure resident safety.
- Verified visitors, suppliers, and contractors to ensure proper access and maintain security.
- Managed key handling, deliveries, and responded to residents' queries to enhance service quality.
- Oversaw building operations during work hours, facilitating seamless management of daily activities.
- Maintain cleanliness and presentation of the communal areas and the lobby.
- Keep security incident logs and follow safety protocols.
- Maintain a strong handover with the building manager for smooth operations.
- Carry out regular building checks and load report for maintenance that is required.
Night Concierge
THE RECRUITMENT LOUNGE
2024.02 - 2024.06
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
- Reception/Concierge area is kept clean, tidy and welcoming and to five-star audit standards.
- Personal appearance is to be of a very high standard at all times.
- A courteous, professional, helpful nature must be displayed at all times.
- To carry out duties in accordance with instructions by your FOH & Concierge Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property or properties.
- Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building.
- Meet and greet all visitors reporting to the reception/concierge desk and maintain an accurate log of all visitors' records.
- Handle and administer resident's keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain a physical presence at the reception/concierge desk it is not to be left unmanned at any time.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action.
- To handle parcels and packages that have been delivered on a daily basis and to manage and administer residents' deliveries and returns.
- To carefully complete all log reports that may be required by the employer or the building manager.
- To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, residents and visitors in the event of an emergency.
Night concierge
Residential Living Recruitment
2023.09 - 2024.01
- Welcome people arriving at the housing support service, providing information on support available and passing enquiries on to other staff as appropriate.
- Ensure only those with authority gain access to the building by monitoring the entry to and exit from the building and ensuring contractors and visitors are signed in/out.
- Operate all the relevant IT systems being used (including but not limited to: Pyramid, Inform, parking control systems, etc).
- Operate the telephone switchboard for the site - if relevant.
- Receive, sort, and distribute post and other deliveries.
- Follow cashing up procedure throughout the shift and do cashing up prior to shift ending.
- Liaise with bodies such as police and other emergency services on arrival at the building as necessary.
- Responsible for logging the issuing and return of keys.
NIGHT CONCIERGE (Homeless Accommodation)
Caritas Anchor House
2021.08 - 2023.06
- Empathy towards vulnerable and homeless people and a passion to provide safe and secure accommodation to those most vulnerable in society.
- A positive and dynamic attitude to working at times in a challenging environment.
- Understanding of what delivering excellent customer service is.
- Excellent communication skills required for shift handovers and email correspondence.
- Had good IT skills to log information on our customer database.
- Ability to accurately recall and record information on incidents that occur for example medical emergencies, anti-social behaviour.
- Awareness of Health and Safety to complete building safety checks and lead on fire safety.
SECURITY AND CONCIERGE
SIGMA GUARDING SECURITY
2018.02 - 2021.06
- Meeting guests in the reception area.
- Identifying, recording and reporting anything suspicious.
- Operating the cameras and equipment effectively, also making sure the guests are helped with their baggage to their rooms.
- Showing guests to their rooms.
- Handling customer queries.
- Taking and delivering messages for the guests.
- Making travel and restaurant reservations for guests.
Customer Experience Assistant
STM Security Group (UK)
2016.08 - 2017.12
- Engaged with passengers to enhance travel experience on rail network.
- Assisted passengers with queries, providing accurate information on railway services.
- Responded to enquiries, ensuring passengers' needs were met effectively.
- Carry out Automatic Ticket Gate duties ensuring, within your area of responsibility, their safe use by passengers and undertake ticket checks.
- Examine tickets, advise accordingly and pass any irregularities to a Revenue Protection Assistant/Inspector, if available.
- Collaborated with revenue protection team members and RPAs to ensure compliance with policies.
Education
A level - KCSE: Maths (B) English (B) Geography (B) English (C)
Nembu Secondary School
Kiambu, Kenya 2003.01 - 2006.12
Certificate - Technology & E-commerce
British Institute of Technology & E-Commerce
London 2008.09 - 2010.07
Skills
- Time management
- Deadline management
- Verbal communication
- Teamwork
- Adaptability
- Quick learner
- Positive attitude
- Product description
References
Available upon request.
Hobbies and Interests
- I enjoy spending time with family and having community events.
- I love cooking.
- I have a keen interest in Real Estate.
- Events planning
- Hosting football parties
- Enjoying cooking, making barbecues
- Love making DIY
Timeline
Day/Night Concierge
PMR
2024.04 - 2026.06
Night Concierge
THE RECRUITMENT LOUNGE
2024.02 - 2024.06
Night concierge
Residential Living Recruitment
2023.09 - 2024.01
NIGHT CONCIERGE (Homeless Accommodation)
Caritas Anchor House
2021.08 - 2023.06
SECURITY AND CONCIERGE
SIGMA GUARDING SECURITY
2018.02 - 2021.06
Customer Experience Assistant
STM Security Group (UK)
2016.08 - 2017.12
Certificate - Technology & E-commerce
British Institute of Technology & E-Commerce
2008.09 - 2010.07
A level - KCSE: Maths (B) English (B) Geography (B) English (C)
Nembu Secondary School
2003.01 - 2006.12