Offering strong organisational skills and keen eye for detail. Knowledgeable about office management, document preparation, and client communication. Ready to use and develop written communication, time management, and research skills in any role.
Reliable office worker with background in customer service and legal environments. Follows standards in case file management, correspondence and communications. Dependable and thorough in carrying out clerical tasks.
Work history
Kitchen Assistant
Pizza Hut
Blackwood, Caerphilly County Borough
Cleaned utensils, achieving a more efficient work environment.
Monitored storage temperature controls, keeping stored ingredients fresh.
Operated cash point as required, handling and recording payments.
Adhered to health and safety regulations with careful handling of food and equipment.
Used correct ingredients and ratios in preparation for different dishes.
Kept kitchen areas clean, orderly and well-stocked for smooth service.
Specialised in preparing, cooking, and boxing pizzas for service.
Managing over 100 calls per day.
Bakery Assistant
Just Love Food Company
Blackwood, Caerphilly County Borough
Followed standardised recipes to guarantee product consistency.
Produced and decorated high volumes of baked goods to meet daily production targets.
Complied with food safety regulations, ensured a safe environment for customers and staff alike.
Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
Followed recipes meticulously; produced consistent quality across all baked goods.
Weighed, priced and packed baked goods for sale.
Assisted with infection control through social distancing and PPE wearing.
National Service Delivery Advisor
Vibrant Energy Matters
Blackwood, Caerphilly County Borough
Delivered exceptional customer service to homeowners, tenants, and estate agents
Worked flexible hours, covering nights, weekends and bank holidays.
Handled high-volume telephone and email enquiries to minimise backlogs.
Served customers to drive sales and deliver top-quality experiences.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Built strong client relationships, resulting in consistent return business.
Collaborated effectively with colleagues, fostering a positive work environment.
Handled client payments and recorded transactions over the phone.
Legal Secretary
Devonalds Solicitors
Pontypridd, Rhondda Cynon Taf
Answered and directed calls using multi-line switchboard.
Entered new cases into company database.
Organised files and documentation to improve ease of information retrieval.
Provided comprehensive administrative support to a team of solicitors, resulting in increased efficiency.
Typed letters, memoranda and emails to convey accurate and professional information.
Transcribed legal documents and phone conversations.
Organised meetings for solicitors and clients.
Obtained signatures from solicitors for legal documents.
Managed confidential information with utmost discretion, ensuring privacy and compliance.
Prepared Lasting Powers of Attorney for clients in compliance with legal requirements.
Prepared legally binding wills for clients.
Executed general secretarial tasks such as photocopying or scanning, maintaining a well-functioning office space.
Billed clients and processed payments to maintain balanced accounts.
Education
A-Levels - Game Development
Coleg Gwent
Newport
A-Levels - Art and Design
Coleg Gwent
Newport
GCSEs - English
Bassaleg Comprehensive School
Newport
GCSEs - Mathematics
Bassaleg Comprehensive School
Newport
GCSEs - Science
Bassaleg Comprehensive School
Newport
GCSEs - Design and Technology
Bassaleg Comprehensive School
Newport
GCSEs - Geography
Bassaleg Comprehensive School
Newport
Skills
Case management expertise
Phone and email management
Complaint handling
Client confidentiality
Client Relationship Management
MS Office proficient
Diary and calendar maintenance
Legal dictation
Drafting legal documents
Billing procedures familiarity
Accomplishments
Whilst working at Vibrant Energy Matters I was responsible for the project management and leadership of the suggestions scheme. Working with the Head of Operations, I gathered suggestions from employees of the company, archived them in an excel spreadsheet, and had weekly meetings with members of the executive team to see what their views are.
Languages
English
Fluent
Affiliations
Leading a healthy lifestyle, including going to the gym, running, and walking.
History
Painting and decorating
Spending time with friends, including going out or playing videogames
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)
Social Worker (Children and Families) at Merthyr Tydfil County Borough CouncilSocial Worker (Children and Families) at Merthyr Tydfil County Borough Council