Ageliki Dimitriou
Gateshead,Tyne and Wear
Summary
Professional Manager and CMDA Module Lead with eight years of experience in training and management, and one year’s experience in lecturing and academic module leadership. Holds a strong academic foundation and is a qualified Chartered Manager. A confident communicator and adept problem-solver, committed to improving organisational efficiency and fostering employee engagement. Experienced in promoting inclusive practices and embedding safeguarding principles within professional environments. Demonstrates sound judgement, independent decision-making, and effective leadership to drive positive outcomes and support both staff wellbeing and business success.
Overview
10
10
years of professional experience
Work History
CMDA Module Leader
University Centre Quayside
Newcastle Upon Tyne, Newcastle upon Tyne
06.2024 - Current
- Lecture on CMDA course in Decision making, Managing People, and Stakeholder Relationships.
- Teach online classes to medium size groups students using Teams.
- Implement innovative teaching methods, improved student engagement rates, making use of new technologies such as AI.
- Offer enhanced learning outcomes with engaging lesson plans for adult learners.
- Foster a stimulating learning environment through open discussions.
- Participate actively in faculty training programmes to enhance teaching skills.
- Provide feedback on student work, improved academic performance.
- Ensure up-to-date subject knowledge with continuous professional development.
- Lead seminars and workshops for enhanced student participation.
- Encourage students to develop skills in reflection, critical thinking and analysis.
- Lecture classes using exceptional communication techniques to enhance engagement.
- Advise students on academic progress to ensure positive results.
- Modernised syllabus, updating with current and inclusive research, new techniques, and latest findings to improve relevancy.
- Develop and improve courses to better serve students' needs and meet standards.
Shift Manager/ Assistant Store Manager
McDonalds
Newcastle, Tyne and Wear
06.2015 - Current
- Developed effective teams by skilfully recruiting, orienting and training loyal, hard-working employees, improving training coverage by 25%.
- Formulated individual training and development programmes to capture measurable improvements and improve employee engagement.
- Managed large scale teams, of up to 190 staff members and 18 managers per store.
- Adapted numerous teaching techniques to accommodate and support diverse range of employees and their preferred learning styles.
- Upheld positive and proactive approach to challenges, utilising situational leadership theory and self motivation.
- Supported new business initiatives and projects, including roll out of new training procedures and technological advancements, with clear and consistent communication and updates.
- Enhanced employee engagement and committed to company culture, by implementing staff recognition, such as ‘Employee of the Month’ awards, encouraged peer to peer recognition through the use of ‘Value Heroes‘ Scheme and motivated managers to select daily ‘Star of the shift’.
- Working in high pressured and fast paced environment, upholding high spirits, and leading by example to boost morale of employees.
- Organised numerous charity events, expressing company ethics and encouraging community values, specifically organising visits to Ronald McDonald House Charity in Manchester, local litter picks and themed fundraising events.
- Assisted in quarterly promotions of 2 staff members transitioning into management roles by mentoring them and rewarding talent.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Conducted audits and risk assessments to meet company compliance.
- Planned and efficiently organised activities, details and timelines for large- and small-scale events, such as quarterly crew meeting and events, and manager meetings.
Recurring Guest Lecturer
Manchester Metropolitan University
Manchester, MAN
04.2023 - Current
- Utilised strong understanding of current learning and teaching methods relating to Business Management, to drive student attainment.
- Received regular invitations to be keynote speaker to audiences of up to 30 students.
- Used interactive activities to enhance student engagement.
- Developed blended learning techniques to facilitate remote learning and increase lecture capacity by 70%.
- Lectured classes using exceptional communication techniques to enhance engagement.
- Provided guidance by offering expert knowledge and industry insights to enhance students’ understanding of key concepts.
- Collaborated with lecturers to enhance teaching procedures, through regular meetings and updates.
Education
Bachelor of Science - Business management in Retail
Manchester Metropolitan University
Manchester, United Kingdom11.2022
Master of Arts - Education
Teesside University
Middlesbrough, United kingdom06.2015
Bachelor of Arts - Early childhood studies
Teesside University
Middlesbrough, United Kingdom06.2013
Certificate of Higher Education - Chartered management
Chartered Management Institute
Manchester, United Kingdom12.2022
Level 5 Diploma in Teaching English As A Foreign Language - Education
The TEFL Academy
London02.2025
Skills
- Employee training and advancement
- People lead
- Young workers care knowledge
- Educational innovation
- Business ethics understanding
- Student mentoring
- Student engagement
- Culture ambassador
- Public speaking
- Store management
- Customer satisfaction
- Problem-solving
Languages
English, Greek
Native
Timeline
CMDA Module Leader
University Centre Quayside
06.2024 - Current
Recurring Guest Lecturer
Manchester Metropolitan University
04.2023 - Current
Shift Manager/ Assistant Store Manager
McDonalds
06.2015 - Current
Bachelor of Science - Business management in Retail
Manchester Metropolitan University
Master of Arts - Education
Teesside University
Bachelor of Arts - Early childhood studies
Teesside University
Certificate of Higher Education - Chartered management
Chartered Management Institute
Level 5 Diploma in Teaching English As A Foreign Language - Education
The TEFL Academy
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