Samuel Mitchell
Haywards Heath
Summary
Experience supporting senior stakeholders in fast‑paced, regulated environments. Highly organised with strong diary and inbox management skills, coordinating complex schedules and priorities. Proactive, detail‑oriented, and experienced in supplier coordination, purchase order management, and compliance to support smooth, efficient operations.
Overview
10
10
years of professional experience
Work History
Real estate coordinator/Analyst
American Express/CBRE
London/Brighton/Burgess Hill
02.2024 - Current
- Delivered day-to-day operational oversight across multi-site office environments, ensuring compliance with Health & Safety, Fire Safety, physical security, facilities operations, and service delivery while producing performance reports on workload, project milestones, financials, and operational performance.
- Led end-to-end operational and facilities projects including office moves, workplace improvements, construction support, furniture installations, maintenance programmes, and process enhancements, managing scope, timelines, risks, governance, and successful delivery across concurrent workstreams.
- Built and maintained strong relationships with stakeholders across Facilities, Finance, Risk, Compliance, Security, business units, vendors, and senior leadership, ensuring effective communication, regulatory compliance, and aligned project delivery.
- Managed contractor and vendor relationships, monitoring SLA performance, quality, budgets, compliance, and delivery timelines, including facilities maintenance, physical security, workplace services, and specialist suppliers.
- Supported statutory Health & Safety and Fire Safety compliance through risk assessments, Display Screen Equipment (DSE) assessments, statutory record keeping, employee communications, workplace inspections, and coordination of mandatory safety training.
- Coordinated workplace Health & Safety initiatives by supporting Health & Safety committees, First Aiders, Fire Wardens, Mental Health First Aiders, onboarding activities, employee wellbeing initiatives, food safety requirements, and workplace event compliance.
- Maintained high standards of physical security by supporting access control, visitor management, CCTV processes, security policies, emergency procedures, vendor coordination, and security-related projects and system improvements.
- Managed competing priorities and high-volume operational workloads within fast-paced environments, consistently meeting deadlines while maintaining compliance, governance, and service excellence.
- Analysed operational and financial data to identify trends, risks, and improvement opportunities, enabling data-driven decision-making, operational efficiencies, and continuous process improvements.
- Identified, assessed, and escalated operational, project, and compliance risks through appropriate governance channels, supporting effective risk management and informed business decisions.
- Produced clear reports, dashboards, and presentations, translating complex operational, financial, and project data into concise, actionable insights for a wide range of stakeholders.
- Managed purchase orders (Coupa, CBRE MyFinance), budget tracking, financial reporting, cost control, and procurement governance, ensuring financial accuracy and compliance.
- Supported planned and reactive facilities maintenance across multiple office locations, coordinating internal teams and contractors to minimise business disruption and maintain workplace standards.
- Leveraged AI tools and continuous improvement methodologies to streamline operational workflows, enhance workplace processes, improve communication, and increase service efficiency.
- Demonstrated strong analytical, problem-solving, communication, Microsoft Excel, PowerPoint, stakeholder management, project management, and operational leadership skills while adapting to changing priorities within complex corporate environments.
Facilities management
Rockett St George
Ditchling , West Sussex
11.2016 - 01.2024
- Managed operational and facilities projects from initiation to completion, ensuring timely delivery, compliance, and minimal business disruption.
- Built and maintained strong stakeholder and vendor relationships, acting as the primary liaison between internal teams, Facilities Management, Finance, Risk, Compliance, contractors, and service providers.
- Coordinated vendors, contractors, and external partners to deliver maintenance, logistics, office moves, and project works on time and to agreed service standards.
- Managed multiple projects and workstreams simultaneously within fast-paced environments, balancing competing priorities while maintaining high service quality and operational efficiency.
- Oversaw day-to-day operational activities, including help desk coordination, inbox management, service requests, and performance reporting across key business functions.
- Managed purchase orders, project spend, and financial administration through Coupa and CBRE My Finance, ensuring budget control, auditability, and compliance with governance processes.
- Identified and implemented process improvements that streamlined workflows, improved stakeholder communication, and enhanced operational visibility and reporting.
Education
A-Levels -
Central Sussex College
2016
Higher National Diploma -
Central Sussex College
2014
GCSEs -
Oathall Community College
2012
Skills
- Vendor & contractor management
- Operational & facilities management
- Purchase order & financial system management
- Reporting, documentation & data analysis
- Stakeholder communication
- Regulatory & compliance awareness
- Microsoft Office & enterprise systems
- Problem solving & issue resolution
- Time management & prioritisation
- Project management
Timeline
Real estate coordinator/Analyst
American Express/CBRE
02.2024 - Current
Facilities management
Rockett St George
11.2016 - 01.2024
A-Levels -
Central Sussex College
Higher National Diploma -
Central Sussex College
GCSEs -
Oathall Community College