Samuel Miles
Caterham
Summary
Motivated individual with desire to acquire more work within the sales sector of the insurance industry. Eager to learn dynamics and operations relating to insurance. Comfortable in fast-paced environments and willing to take on challenging work. Always happy to learn more and work to the best of my ability to ensure I'm a good asset to the company.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Insurance Broker
Brown & Brown Insurance Brokers Ltd
Whyteleafe, Surrey
2024.01 - 2025.07
- Coordinate sales pipelines and track progress using CRM systems (e.g., Salesforce, Acturis), ensuring accurate and up-to-date client records.
- Monitor tender opportunities and assist with the preparation of visiting clients.
- Manage incoming enquiries, providing product and service information or routing requests to appropriate team members.
- Assist in onboarding new clients by gathering necessary documentation, coordinating kick-off communications, and ensuring smooth handovers to account managers.
- Ensuring I've been outbound calling between 70-100 prospects to maintain consistent potential clients.
- Schedule appointments, manage team calendars, and support internal coordination across departments mainly for account executives and directors.
- Seek feedback and guidance from senior colleagues to continuously improve knowledge and performance.
Delivery Driver
Waitrose
Coulsdon, Surrey
2023.03 - 2023.11
- Provide exceptional customer service by ensuring timely deliveries, handling customer queries, and representing Waitrose.
- Use handheld delivery systems to manage schedules, confirm deliveries, and report any delivery exceptions or returns.
- Safely and efficiently deliver customer grocery orders across scheduled routes, listening to queries from customers and helping when need be.
- Monitored road and weather conditions for safe driving.
Lifeguard
Freedom Leisure
Oxted, Surrey
2021.06 - 2023.02
- Monitor and supervise pool areas to ensure the safety of all swimmers and guests.
- Enforce pool rules and regulations, ensuring a safe and enjoyable experience for all visitors.
- Respond quickly and effectively to emergency situations, including water rescues, accidents, or medical incidents.
- Administer first aid, CPR, or other life-saving procedures when necessary until professional medical help arrives.
- Conduct regular water quality tests and ensure the cleanliness of the pool area, including checking chemical levels and maintaining appropriate water safety standards.
- Assist with the maintenance and operation of pool equipment, ensuring everything is in safe and working condition.
- Provide clear and concise instructions to swimmers and patrons regarding safety guidelines and procedures.
- Collaborate with team members and management to ensure a smooth and safe operation of the facility.
- Participate in regular lifeguard training and certification updates to stay current on water rescue techniques and safety protocols.
- Assist in organizing swimming lessons and other recreational activities to enhance guests' experience.
Store Assistant
Tesco
Purley, Surrey
2020.03 - 2020.05
- Supported essential retail operations during the COVID-19 pandemic, ensuring shelves were fully stocked and customers had access to vital goods.
- Worked flexible hours, including evenings, weekends, and bank holidays, to meet increased store needs and staffing shortages.
- Greeted customers and ascertained what each customer wanted and needed.
Assistant Waiter
Bills Restaurants
Reigate, Surrey
2019.05 - 2019.09
- This was my first job, and learnt what the working world was like and started to develop a good skill set.
- Welcomed and seated customers, presented menus, and offered knowledgeable recommendations on food, drinks, and specials.
- I always listened to feedback from my colleagues about how to improve my skills and understanding of my job role due to it being my first job.
Education
GCSE -
Oasis Academy Coulsdon
Coulsdon 2014.09 - 2018.06
A Level Equivelent - undefined
Coulsdon College
Coulsdon 2018.09 - 2020.06
Bachelor's Degree - Sport Science
Kingston University
Kingston 2020.09 - 2020.12
Skills
- Prospecting skills
- Cold calling
- Salesforce
- Driven by sales
- Proactive team player
- Customer Service
- Attention To Detail
- Basic understanding of Insurance products
- Organisation Skills
Timeline
Insurance Broker
Brown & Brown Insurance Brokers Ltd
2024.01 - 2025.07
Delivery Driver
Waitrose
2023.03 - 2023.11
Lifeguard
Freedom Leisure
2021.06 - 2023.02
Bachelor's Degree - Sport Science
Kingston University
2020.09 - 2020.12
Store Assistant
Tesco
2020.03 - 2020.05
Assistant Waiter
Bills Restaurants
2019.05 - 2019.09
A Level Equivelent - undefined
Coulsdon College
2018.09 - 2020.06
GCSE -
Oasis Academy Coulsdon
2014.09 - 2018.06