Samuel Miah
Locks Heath,United Kingdom
Summary
A results-oriented and focused professional with extensive customer service experience. A self-motivated individual who is a strong communicator and can build effective customer relationships. I enjoy working as part of a team and have a passion to work part of technical team and solve issues. I am comfortable discussing customer needs and making recommendations accordingly. Using my previous experiences, I can confidently & clearly communicate via telephone, emails and face-to-face. I am seeking for a position where I can follow my passion for IT and use my excellent customer service skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Payroll Coordinator
Liquid Friday
Port Solent, Hampshire
03.2025 - Current
- Entering timesheet information received from client on to payroll system (Merit Software)
- Reconciling payments and preparing for BACS
- Generating payslips and P45's
- Issuing invoices to clients, processing payrolls for a portfolio of 30 recruitment agencies
- Delivering exceptional customer service to clients & employees
- Addressing client queries through email and phone
- Managing administrative tasks as needed
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
PAYROLL PROCESS ADMINISTRATOR
Sopra Steria
Southampton, Hampshire
02.2024 - 12.2024
- Company Overview: NHS SBS
- Processing new starters sent from NHSP client
- Inputting bank details sent by Bank Members on to ESR system
- Inputting travel expense claims on to spreadsheet for it to be processed
- Peer checking data entries of travel expenses and bank details
- Processing terminations & deactivations manually and via data load
- Inputting & amending general data changes by Bank Members
- Regular online training to maintain knowledge and learn further
- NHS SBS
PAYROLL ADMINISTRATOR
Azets
Portsmouth, Hampshire
05.2023 - 01.2024
- Administer end-to-end payroll process for a portfolio of clients
- Managing any payroll changes in timely manner & according to BMS
- Monitor SSP, SMP and other statutory payments and calculations
- Acting as first line support for pay queries via email and telephone
- Developing a relationship with clients and maintaining effective communication with HMRC & third party
- Effectively communicating with the wider payroll team and work towards a deadline
- Requirement to keep up to date with payroll legislation and industry changes though independent research
PAYROLL CONSULTANT
Lochlyn Torey
Denmead, Hampshire
03.2022 - 05.2023
- Company Overview: Lochlyn Torey
- Reconciled weekly payroll, working closely with recruitment client on net pay and advances
- Managed payroll inboxes, providing timely responses to queries and answering queries over the phone
- Managed weekly timesheets and ensured all relevant information is there for payment
- Processed pension using Merit software and Peoples Pension portal - dealing with refunds & opt outs
- Processing P45's for leavers and amending tax codes according to HMRC tax code notice
- Enrolling new starters and re-starters by allocating correct contracts & disclaimers
- Providing excellent customer service to employees and building important relationships with clients
- Lochlyn Torey
CUSTOMER SERVICE ADVISOR
Starling Bank
Southampton, Hampshire
07.2021 - 03.2022
- Dealing with sensitive information due to queries from Business and Personal accounts
- Very flexible as managing and multitasking with queries via the 'Chatbox' live, phone and emails
- Working with difficult issues by raising complicated disputes for the account holders
- Showing empathy whilst applying the 'TEXAS' model when managing vulnerable customers
- Liaising with other departments mainly to deal with high value payments and fraudulent transactions
- Communicating in a clear manner especially when the customers are facing difficulty such as navigating around the Mobile App
- General Admin work updating customer details
- Ability to remain calm whilst dealing with customers complaints
RETAIL SALES EXECUTIVE
WeBuyAnyCar.com
Havant, Hampshire
04.2020 - 07.2021
- Working towards branch target of 45%, consistently exceeded target by 33%
- This placed me on top performing buyer within the Hampshire region
- Was pro-active to follow-up of pre-booked appointments which led to 80% purchase rate
- High level of negotiation skills to increase the profit margin per vehicle
- Excellent persuasion skills and effective communication to successfully conclude purchase deals
- Appraising vehicle conditions led to further profit gains per vehicle
- Effective at building rapport with the customers of various professions and personalities
- Working under pressure to exceed branch target due to the pandemic, competing with larger branches and shortfall of staff
- Very organised and was made a keyholder responsibility
CUSTOMER SALES ASSISTANT
Tesco Phone Shop
Whiteley, Hampshire
07.2019 - 04.2020
- Working with the Manager and Team Leader to generate marketing ideas to attract customer footfall within the store and to increase business
- Risen to the challenges of the new sales target following the implementation of new marketing strategy
- Increased communication skills by confidently explaining the products and contracts to the customers
- Setting up contracts and financial agreements which provided the opportunity to successfully sell insurance plans
- Other admin duties to support management to control costs, maintain budget and maintaining stock record accuracy
CUSTOMER SERVICE ASSISTANT
Southern Co-Op
Titchfield, Hampshire
05.2017 - 07.2019
- Assisting customers with their daily shopping needs
- Familiarise with the current products, services and promotional offers
- Managed stock using company handheld system
- Serving customers on the tills
- Re-stocking
- Date rotation of the products
BAKERY ASSISTANT
Tesco
Whiteley, Hampshire
06.2015 - 01.2017
- Prepare the morning ingredients for the daily fresh breads and, doughnuts and other bakery products
- Ordering ingredients
- Ensuring working environment is clean and safe
- Working using company EPOS systems
- Ensure products are labelled for special offers
Education
Bachelor of Science - Business Information Systems
University of Portsmouth
Portsmouth 09.2016 - 07.2019
Skills
- Adaptable & have the willingness to learn
- Customer focused with excellent communication skills
- Highly organised
- Analytical problem-solving
- MS Office
- Good understanding of HTML and SQL
- Ability to learn new systems and software's quickly
- Good understanding of IT to solve technical issues efficiently
- Calm under pressure
Affiliations
- Creating social media content
- Photography
- Exercising to achieve personal goals
- Volunteering
- Learning new languages
Timeline
Payroll Coordinator
Liquid Friday
03.2025 - Current
PAYROLL PROCESS ADMINISTRATOR
Sopra Steria
02.2024 - 12.2024
PAYROLL ADMINISTRATOR
Azets
05.2023 - 01.2024
PAYROLL CONSULTANT
Lochlyn Torey
03.2022 - 05.2023
CUSTOMER SERVICE ADVISOR
Starling Bank
07.2021 - 03.2022
RETAIL SALES EXECUTIVE
WeBuyAnyCar.com
04.2020 - 07.2021
CUSTOMER SALES ASSISTANT
Tesco Phone Shop
07.2019 - 04.2020
CUSTOMER SERVICE ASSISTANT
Southern Co-Op
05.2017 - 07.2019
Bachelor of Science - Business Information Systems
University of Portsmouth
09.2016 - 07.2019
BAKERY ASSISTANT
Tesco
06.2015 - 01.2017
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