Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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Samuel Miah

Southampton,Hampshire

Summary

Results-driven student with multiple years of experience in customer service and client relationship building. Proven track record of customer satisfaction, demonstrating expertise in POS systems and complaint handling. Adept at working within a team as well as independent tasks. Known for a proactive approach to tasks, able to adapt in a fast paced environment and experienced in supporting and aiding colleagues for efficient task completion. Now looking for a new, challenging position, where I can push myself to learn new skills and excel on existing ones.

Overview

1
1
year of professional experience

Work history

Customer service specialist

CS Retro Fits Ltd
Southampton, Hampshire
09.2024 - Current
  • Handled confidential customer information responsibly, adhering strictly to data protection rules.
  • Offered solutions to resolve product or service issues, improving brand reputation.
  • Handled high call volumes, managing stress effectively in fast-paced environments.
  • Ensured all customer interactions aligned with company ethos, upholding brand integrity.
  • Used company CRM system for efficient data tracking and record-keeping.
  • Delivered excellent service to enhance client retention rate.

Waiter

Jehangir Restaurant Ltd
Southampton, Hampshire
12.2023 - 08.2024
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Explained dish components clearly to inform customers' decisions.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Assisted in food preparation, resulting in timely service delivery.
  • Mitigated complaints effectively by empathetically listening and offering solutions.

Education

A-Levels - economics

Richard Taunton Sixth Form College
Southampton
09.2023 -

NVQ Level 3 - criminology

Richard Taunton Sixth Form College
Southampton
09.2023 -

NVQ Level 3 - business vocational

Richard Taunton Sixth Form College
Southampton
09.2023 -

GCSEs - maths

Upper shirely High
Southampton
09.2018 - 07.2023

GCSEs - combined science

Upper Shirely High
Southampton
09.2018 - 07.2023

GCSEs - English language

Upper Shirely High
Southampton
09.2018 - 07.2023

English Literature

Upper Shirely High
Southampton
09.2018 - 07.2023

Skills

● Effective communication

● Customer support/relations

● Client relationship building

● Critical thinking

● Attention to detail

● Analytical skills

● Teamwork & collaboration

● Always hardworking

● Aiming to better myself in every role

● Grafter/pick up required skills easily

● Always motivated to exceed expectations

● Dedicated and driven

● Key team player

● Resilient and approach all challenges with positive energy

● Embrace criticism and view it as a way to better myself

● Easily build positive relations with all fellow colleagues

Hobbies

In my free time, I am passionate about staying active and disciplined through regular football, boxing, and gym sessions, which help me build teamwork, resilience, and overall physical fitness. Additionally, I have a strong interest in traveling, which allows me to explore new cultures and broaden my global perspective.

Timeline

Customer service specialist

CS Retro Fits Ltd
09.2024 - Current

Waiter

Jehangir Restaurant Ltd
12.2023 - 08.2024

A-Levels - economics

Richard Taunton Sixth Form College
09.2023 -

NVQ Level 3 - criminology

Richard Taunton Sixth Form College
09.2023 -

NVQ Level 3 - business vocational

Richard Taunton Sixth Form College
09.2023 -

GCSEs - maths

Upper shirely High
09.2018 - 07.2023

GCSEs - combined science

Upper Shirely High
09.2018 - 07.2023

GCSEs - English language

Upper Shirely High
09.2018 - 07.2023

English Literature

Upper Shirely High
09.2018 - 07.2023
Samuel Miah