Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Samuel McDowell

Worcester,Worcestershire

Summary

Dynamic professional with a strong foundation in leadership skills and resourcefulness with motivational approach, adept at driving change management and process improvement. Demonstrate creative thinking and resource optimisation to enhance customer service & commerciality. With a keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Store Renewal Manager

Marks & Spencer
Worcester, Worcestershire
05.2025 - Current
  • Maintained inventory control, reduced stock shortages.
  • Supervised project timelines for timely completion.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Delegated tasks efficiently to maximise productivity.
  • Developed accurate sales forecasts for improved strategic planning.
  • Optimised resource allocation for increased profits.
  • Facilitated staff training, resulting in better customer service.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Store Manager

Marks & Spencer
Worcester, Worcestershire
02.2023 - 05.2025
  • Enforced service standards to maintain establishment reputation for excellence.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
    Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Facilitated smooth checkouts by maintaining efficient till operations.
  • Implemented promotional displays to increase product visibility and sales.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Resolved customer complaints effectively, protecting store image and consumer relationships.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Coached underperforming employees improving their job performance significantly.
  • Maintained an organised stock room for easy accessibility of goods.
  • Monitored inventory levels consistently to avoid stock shortages or overages.

Deputy store manager

Marks & Spencer
Cheltenham, Gloucestershire
01.2022 - 02.2023
  • Implemented loss prevention strategies, reducing instances of theft within the shop floor.
  • Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
  • Coordinated promotional events to boost store's revenue streams.
  • Upheld company policies at all times whilst dealing with staff or customers' issues.
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Promoted a proactive work environment through open communication channels amongst the team members.
  • Made sure merchandise was displayed attractively, led to increase in footfall.
  • Leaded by example on delivering excellent customer service as per company's guidelines.
  • Addressed employee issues promptly, fostering a harmonious work environment.
  • Assisted in recruitment process to bring in dynamic talent into the workforce.
  • Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
  • Led a team of 80+ employees by example, adding value on daily basis to team and store operations.
  • Successfully managed team of 8 team managers.
  • Led daily operations to maintain smooth store running.
  • Attended to customer needs promptly, leading shop teams by example.
  • Delegated tasks to staff to meet daily service requirements.
  • Supported management in recruitment and staff development processes.
  • Scheduled staff rotas to meet business demands within budget.
  • Assessed store outgoings against staff and resource budgets.

Deputy store manager

Marks & Spencer
Royal Leamington Spa, Warwickshire
09.2021 - 01.2022
  • Leaded by example on delivering excellent customer service as per company's guidelines.
  • Upheld company policies at all times whilst dealing with staff or customers' issues.
  • Scheduled staff rotas to meet business demands within budget.
  • Supported management in recruitment and staff development processes.
  • Delegated tasks to staff to meet daily service requirements.
  • Monitored stock levels and ordered popular items to meet customer demand.
  • Kept updated inventories for reliable stock management.
  • Attended to customer needs promptly, leading shop teams by example.
  • Led daily operations to maintain smooth store running.
  • Promoted a proactive work environment through open communication channels amongst the team members.
  • Maintained a clean, organised display area, ensuring a positive shopping experience for customers.
  • Assisted in recruitment process to bring in dynamic talent into the workforce.
  • Made sure merchandise was displayed attractively, led to increase in footfall.
  • Improved store operations by implementing effective inventory management techniques.
  • Fostered team spirit by conducting regular staff training and development programmes.
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Streamlined workflow processes for enhanced operational efficiency.

Team Manager

Marks & Spencer
Worcester, Worcestershire
06.2015 - 09.2021
  • Accountable for managing multiple departments within the store.
  • Line managing teams of up to 20 colleagues.
  • Implemented staff rota schedules to ensure adequate coverage during peak times.
  • Boosted morale by recognising and rewarding exceptional work.
  • Handled employee grievances to maintain harmony within the workforce.
  • Fostered a positive work environment through effective communication and conflict resolution tactics.
  • Coordinated with various departments for seamless workflow.
  • Prioritised workload effectively, resulting in timely completion of tasks.
  • Enhanced team productivity by implementing effective project management strategies.
  • Provided consistent leadership to maintain high levels of team performance and satisfaction.
  • Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
  • Delegated responsibilities efficiently amongst team members.
  • Addressed customer complaints promptly, ensuring customer satisfaction and retention.
  • Streamlined operations, leading to increased team performance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Designed and implemented training to further develop staff based on business goals.

Education

Diploma of Higher Education - Sports Science

Worcester College of Technology
Worcester, Worcestershire

GCSEs - English, Math, Science, ICT, P.E, Music, Food Tech

Hanley Castle High School
Hanley Castle, Worcestershire

Skills

  • Leadership skills
  • Resourcefulness
  • Change management
  • Creative thinking
  • Resource optimisation
  • Process Improvement
  • Customer Service
  • Decision making

Affiliations

  • Fitness & Sport
  • Live Music

Certification

Personal alcohol Licence holder

Timeline

Store Renewal Manager

Marks & Spencer
05.2025 - Current

Store Manager

Marks & Spencer
02.2023 - 05.2025

Deputy store manager

Marks & Spencer
01.2022 - 02.2023

Deputy store manager

Marks & Spencer
09.2021 - 01.2022

Team Manager

Marks & Spencer
06.2015 - 09.2021

Diploma of Higher Education - Sports Science

Worcester College of Technology

GCSEs - English, Math, Science, ICT, P.E, Music, Food Tech

Hanley Castle High School

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Samuel McDowell