Samuel Makwana
Harrow,London
Summary
Dynamic sales professional with expertise in inbound sales and revenue growth, leveraging CRM and Salesforce to drive key account management and consultative selling. Proven track record in enhancing team performance through cross-functional collaboration and strategic upselling/cross-selling strategies. Skilled in KPI tracking and forecasting, aiming to optimise sales cycles and achieve sustained business success.
Overview
10
10
years of professional experience
Work history
Senior Consultant / Account Manager
Hertz (via Konecta Group), London
London
03.2018 - 01.2026
- Expanded customer base and generated new revenue through inbound business enquiries and warm lead conversion, consistently exceeding annual targets.
- Developed accurate sales forecasts and managed activity in Salesforce CRM, optimising pipelines for £1M+ revenue opportunities.
- Generated comprehensive team performance reports to manager and sales director, driving KPI improvements and process enhancements.
- Proactively followed up warm leads from marketing campaigns/business emails, guiding full sales cycles (discovery, presentation, close) with consultative selling.
- Managed key accounts through long-term relationship building, quarterly business reviews, and contract negotiations to maximise client value.
- Drove upsell and cross-sell revenue by identifying client needs and recommending tailored solutions and packages.
- Collaborated cross-functionally with operations teams to streamline processes, improving conversion rates and client satisfaction metrics.
- Delivered strategic insights and performance analysis to support business growth and team development initiatives.
Sales Advisor & Assistant Team-Leader
BT Campaign (Konecta Group London)
London
12.2016 - 03.2018
- Handled high-volume inbound calls/emails, resolving complex issues and rebuilding trust in fast-paced environment.
- Achieved/exceeded targets consistently; earned top bonuses (out of 104 agents) across multiple quarters.
- Coached agents via 1:1 sessions on inbound processes, objection handling, and KPIs to boost team results.
- Analysed performance data to identify trends and recommend process improvements.
Lead Generation Executive
KingPin IT
London
06.2016 - 12.2016
- Qualified inbound BANT leads for Microsoft partners through C-level engagement and timely follow-ups.
- Maintained CRM accuracy, supported B2B campaigns, and met all KPIs via market analysis.
- Contributed to lead pipeline growth through targeted prospecting and collaboration.
Education
Bachelor of Commerce - Commerce
Maharishi Valmiki University
Mumbai 06.2010 - 04.2012
Post Graduate Certificate Program - International Business Management
Georgian College
Barrie, ON, Canada 01.2015 -
Skills
- Inbound Sales & Revenue Growth
- CRM & Salesforce Expertise
- Key Account Management
- Consultative Selling & Full Sales Cycle
- Team Performance Analysis
- Cross-functional Collaboration
- Upselling/Cross-selling Strategies
- KPI Tracking & Forecasting
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies
Cricket/Watching movies/playing chess and Travelling
Affiliations
- Chess (ranked online player), travel blogging, and strategic online gaming
Accomplishments
- Consistently exceeded annual revenue targets every year as top-performing Account Manager.
- Generated £1M+ in pipeline opportunities through Salesforce forecasting and inbound lead conversion.
- Top bonus earner across high-volume sales campaigns, recognised for outstanding performance.
- Record-breaking KPI overachievement (120%+ average) with internal recognition.
- Managed key accounts to achieve 100% client satisfaction through proactive relationship building.
Timeline
Senior Consultant / Account Manager
Hertz (via Konecta Group), London
03.2018 - 01.2026
Sales Advisor & Assistant Team-Leader
BT Campaign (Konecta Group London)
12.2016 - 03.2018
Lead Generation Executive
KingPin IT
06.2016 - 12.2016
Post Graduate Certificate Program - International Business Management
Georgian College
01.2015 -
Bachelor of Commerce - Commerce
Maharishi Valmiki University
06.2010 - 04.2012