Samuel Lincoln-Collins
Leicester,Leicestershire
Summary
Experienced recruitment professional focused on sourcing top talent and improving hiring processes. Skilled in relationship building, candidate assessment, and strategic planning to meet company needs. Committed to delivering high-quality recruitment solutions and enhancing overall team performance. Experienced in both Recruitment and Sales, skilled in identifying and meeting personnel improvement needs. Collaborates with staff and stakeholders to maximise business potential. Demonstrates expertise in employee development for optimised staff growth and retention. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Talent acquisition executive
Firstsource Solutions
Remote
12.2023 - Current
- Identified potential skill gaps through thorough analysis of job descriptions and specifications.
- Navigated complex employment laws during the recruitment process, ensuring compliance at all times.
- Showcased excellent judgement in shortlisting potential candidates for various roles across multiple industries.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
- Provided constructive feedback to unsuccessful candidates, fostering good relations and future opportunities.
- Informed candidates about interview results and made job offers to successful interviewees.
- Managed large scale recruitment projects whilst maintaining a high level of attention to detail.
- Briefed candidates about responsibilities, salary and job benefits.
- Carried out day-to-day duties accurately and efficiently.
Outbound sales agent
First Source Solutions
Remote
04.2022 - 12.2023
- Demonstrated resilience under pressure to consistently achieve targets.
- Engaged clients with sales opportunities to secure valuable transactions.
- Achieved a strong rapport with potential customers whilst maintaining professional demeanour.
- Assisted clients in making informed decisions, enhancing their overall experience.
- Handled objections professionally, ensuring minimal loss of potential sales.
- Achieved daily performance targets, aiding department progression towards sales goals.
Sales and customer service representative
Firstsource Solutions
Remote
09.2021 - 04.2022
- Compliance Lead, Liased with internal teams regarding Legal and Compliance aspects of the business
- Worked in collaboration with sales team to achieve collective targets and goals.
- Identified potential sales leads using market research strategies.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Participated in regular staff meetings, contributing ideas for improved customer experience.
Fulfilment associate
Amazon
Coalville, Leicestershire
11.2020 - 08.2021
- Documented shipping details correctly aiding in efficient tracking and tracing of parcels.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Ensured a clean and safe work environment through diligent housekeeping practices.
- Braced and padded items to prevent shifting or damage during transport.
- Assisted with loading and unloading of vehicles manually and using machines.
- Recycled packaging materials properly, supporting company's sustainability efforts.
- Completed work following safety rules for best working practices.
Sales assistant
Sainsbury's
Hinckley, Leicestershire
04.2016 - 02.2018
- Informed customers regarding promos and warranty services to increase sales.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Built rapport with new and existing customers to boost client retention.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
Diploma of Higher Education - Health and Social Care
North Warwickshire and Hinckley College
Leicester 07.2015 - 07.2017
GCSEs - English
William Bradford Academy
Leicester 09.2013 - 06.2015
GCSEs - History
William Bradford Academy
Leicester 09.2013 - 06.2015
GCSEs - Mathematics
William Bradford Academy
09.2013 - 06.2015
GCSEs - Physics
William Bradford Academy
Leicester 09.2013 - 06.2015
NVQ Level 2 - IT
William Bradford Academy
Leicester 09.2013 - 06.2015
NVQ Level 2 - Sports and Health
William Bradford Academy
Leicester 09.2013 - 06.2015
Skills
- Talent acquisition strategy
- Telephone interview conducting
- Job ad creation
- Applicant Tracking System (ATS) proficient
- File and records management
- Empathy in communication
Timeline
Talent acquisition executive
Firstsource Solutions
12.2023 - Current
Outbound sales agent
First Source Solutions
04.2022 - 12.2023
Sales and customer service representative
Firstsource Solutions
09.2021 - 04.2022
Fulfilment associate
Amazon
11.2020 - 08.2021
Sales assistant
Sainsbury's
04.2016 - 02.2018
Diploma of Higher Education - Health and Social Care
North Warwickshire and Hinckley College
07.2015 - 07.2017
GCSEs - English
William Bradford Academy
09.2013 - 06.2015
GCSEs - History
William Bradford Academy
09.2013 - 06.2015
GCSEs - Mathematics
William Bradford Academy
09.2013 - 06.2015
GCSEs - Physics
William Bradford Academy
09.2013 - 06.2015
NVQ Level 2 - IT
William Bradford Academy
09.2013 - 06.2015
NVQ Level 2 - Sports and Health
William Bradford Academy
09.2013 - 06.2015
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