SAMUEL KAMARA
Department Manager
London ,London
Overview
8
8
years of professional experience
Work History
Department Manager
Selfridges
06.2022 - Current
- Led and managed a team to deliver exceptional customer experiences in line with Selfridges' luxury standards
- Drove sales and exceeded departmental KPIs, including conversion rates and average transaction values, through effective strategy implementation and team motivation
- Oversaw recruitment, training, and development of staff, ensuring high performance and alignment with company values
- Managed stock levels, inventory, and shrinkage, while collaborating with buyers and visual merchandisers to maintain an appealing and well-stocked department
- Handled escalated customer concerns, ensuring swift resolutions to maintain satisfaction and loyalty
- Partnered with senior management to execute in-store events, promotional campaigns, and peak trading activities
- Identified and implemented innovative ideas to enhance the customer experience and align the department with Selfridges' brand vision
Retail Assistant/ Supervisor
Asda
01.2019 - 06.2022
- Provide assistance to customers
- Helped manage the team ensuring and safety rules were followed
- Managed deliveries and data for goods sold to customers
- Organised team rota and provide knowledge about new products
Business Consultant (Work Experience)
The Hidden Olive
01.2017 - 12.2017
- Communicated with shareholders
- Determined marketing strategies
- Managed a team and conveyed communication strategies to stakeholders
- Conveying communication strategies to internal and external stakeholders and implementing them
Education
BSc (Hons) - Business Management & Leadership
BTEC Extended Diploma Level 3 - Engineering
Skills
Communication skills
Management & Leadership skills
Networking
Proficient in Microsoft Office and Mac system
Teamwork
Customer-focused
Problem Solving skills
People management skills
Strategic thinking skills
Perform well under pressure
Flexible and dependable
Organisation & time management
Timeline
Department Manager - Selfridges
06.2022 - Current
Retail Assistant/ Supervisor - Asda
01.2019 - 06.2022
Business Consultant (Work Experience) - The Hidden Olive
01.2017 - 12.2017
University Of Plymouth - BSc (Hons), Business Management & Leadership
City Of Westminster College - BTEC Extended Diploma Level 3, Engineering