Overview

Work History

Education

Skills

Timeline

SAMUEL KAMARA

Department Manager

London ,London

Overview

8

8

years of professional experience

Work History

Department Manager

Selfridges

06.2022 - Current

Led and managed a team to deliver exceptional customer experiences in line with Selfridges' luxury standards
Drove sales and exceeded departmental KPIs, including conversion rates and average transaction values, through effective strategy implementation and team motivation
Oversaw recruitment, training, and development of staff, ensuring high performance and alignment with company values
Managed stock levels, inventory, and shrinkage, while collaborating with buyers and visual merchandisers to maintain an appealing and well-stocked department
Handled escalated customer concerns, ensuring swift resolutions to maintain satisfaction and loyalty
Partnered with senior management to execute in-store events, promotional campaigns, and peak trading activities
Identified and implemented innovative ideas to enhance the customer experience and align the department with Selfridges' brand vision

Retail Assistant/ Supervisor

Asda

01.2019 - 06.2022

Provide assistance to customers
Helped manage the team ensuring and safety rules were followed
Managed deliveries and data for goods sold to customers
Organised team rota and provide knowledge about new products

Business Consultant (Work Experience)

The Hidden Olive

01.2017 - 12.2017

Communicated with shareholders
Determined marketing strategies
Managed a team and conveyed communication strategies to stakeholders
Conveying communication strategies to internal and external stakeholders and implementing them

Education

BSc (Hons) - Business Management & Leadership

University Of Plymouth, Plymouth

BTEC Extended Diploma Level 3 - Engineering

City Of Westminster College

Skills

Communication skills

Timeline

Department Manager - Selfridges

06.2022 - Current

Retail Assistant/ Supervisor - Asda

01.2019 - 06.2022

Business Consultant (Work Experience) - The Hidden Olive

01.2017 - 12.2017

University Of Plymouth - BSc (Hons), Business Management & Leadership

City Of Westminster College - BTEC Extended Diploma Level 3, Engineering