Samuel Jones
Wrexham,Flintshire
Summary
Results-driven Retail Coach with over eight years in retail, advancing from Sales Assistant to management. Proven experience in operations, customer experience, and people management within fast-paced environments. Led teams and managed multiple store projects, adapting to varied operational complexities. Equipped with Level 2 and Level 4 Retail Management qualifications, seeking to leverage leadership and commercial skills as an Area Manager with Aldi.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Customer Experience Coach
Dunelm
Chester
12.2023 - Current
- Resolve complex customer issues while balancing customer satisfaction with company policy.
- Led, motivated and developed colleagues, enhancing delivery of exceptional customer service.
- Coach team members to improve individual and team performance.
- Successfully developed colleagues through coaching and mentoring.
- Monitored standards and identified continuous improvement opportunities to elevate service quality.
- Played a key role in maintaining high operational and customer service standards.
- Built a reputation for resolving complex customer situations professionally and efficiently.
- Supported management team in achieving operational and commercial objectives through collaboration.
- Assisted in recruitment by screening candidates and conducting interviews.
Store Operations Coach
Dunelm
Wrexham
12.2021 - 12.2023
- Managed daily store operations to enhance efficiency across all departments.
- Led operational planning, stock management and compliance.
- Improved operational efficiency through effective planning and organisation.
- Coordinated colleagues to deliver operational priorities safely and efficiently.
- Worked alongside senior management to improve productivity and performance.
- Supported business change initiatives and continuous improvement.
- Consistently delivered high operational standards.
- Built strong relationships across multiple departments to foster improved collaboration.
Delivery Controller
Dunelm
03.2019 - 12.2021
- Coordinated large customer orders and collections, enhancing customer satisfaction.
- Ensured stock accuracy and availability, supporting timely order fulfilment.
- Managed warehouse operations, overseeing inbound deliveries to optimise flow.
- Worked closely with suppliers and logistics teams.
- Maintained safe working practices within the warehouse.
Sales Assistant (Part-Time)
Dunelm
09.2018 - 12.2019
- Guided customers in selecting suitable products to meet their needs and improve satisfaction.
- Fostered customer relationships to enhance shopping experience and drive repeat visits.
- Assisted with product placement and restocked shelves to maintain inventory availability.
- Ensured cleanliness and organisation of store displays and aisles.
Multi-Store Support & Store Refits
Dunelm
- Assisted in implementing store refits and layouts, contributing to improved operational efficiency and customer experience.
- Supported other stores during refits, new layouts, and operational projects, enhancing overall store performance.
- Collaborated with management teams during major store changes, ensuring smooth transitions and adherence to operational standards.
- Assisted stores in maintaining operational performance during transitions.
- Sharing operational best practice across stores.
- Adapted swiftly to various teams and workplace settings.
- These opportunities strengthened my leadership, organisation and project management skills while demonstrating my ability to perform outside of my home store.
Education
Level 4 Retail Management -
Inspiro Learning
Wrexham 2025
Level 2 Retail -
Inspiro Learning
Wrexham 2020
GCSEs (or equivalent) -
Castell Alun High School
Wrexham 2018
Skills
- Customer Experience
- Customer issue resolution
- Performance Improvement
- Problem Solving
- Operational Excellence
- Project management
- Multi-Site Support
- Stakeholder management
- Leadership & Team Development
- Customer issue resolution
- Mentoring
- Mentoring
Reference
Available upon request.
Certification
- Full UK Driving Licence
- Forklift Licence
- Emergency First Aid at Work
- Duty Manager Health & Safety
- Equality & Diversity Policy
- Retail - Policies and Procedures
- FCA Credit Training - CCC & Store Leadership
- Food Hygiene Level 2
- Cyber Security
- Store H&S - Fire Safety
Timeline
Customer Experience Coach
Dunelm
12.2023 - Current
Store Operations Coach
Dunelm
12.2021 - 12.2023
Delivery Controller
Dunelm
03.2019 - 12.2021
Sales Assistant (Part-Time)
Dunelm
09.2018 - 12.2019
Multi-Store Support & Store Refits
Dunelm
Level 4 Retail Management -
Inspiro Learning
Level 2 Retail -
Inspiro Learning
GCSEs (or equivalent) -
Castell Alun High School