Samuel Irvine

Manage and develop B2B customer accounts, acting as a key contact from enquiry and quotation through to order fulfilment and delivery.

• Conduct customer visits across the UK to strengthen relationships, understand requirements and identify new product opportunities.
• Generated new business by converting prospective customers into active, ordering accounts.
• Encouraged repeat orders and additional product lines to increase customer spend.
• Manage sales orders accurately, ensuring agreed pricing, product availability and timely fulfilment.
• Maintain customer confidence during operational challenges through clear communication and professional expectation management.
• Coordinate with buying, logistics, warehouse, finance and supply-chain teams to resolve stock, delivery and service issues.
• Support annual pricing reviews by analysing supplier costs, current selling prices, market conditions and commercial margins.
• Progressed through several commercial and operational positions, including administration, foodservice support, retail buying support and imports, before moving into B2B ingredients sales and account management.
• Use previous imports experience to understand landed costs, supplier lead times, customs requirements and their impact on pricing and availability.
• Achieved Level 2 Customs Practice & Procedure Award (UK)

Coordinated warehouse administration, order processing, stock movements, and delivery documentation to ensure seamless operations.

• Maintained accurate records, preparing and dispatching orders correctly and on time to meet customer expectations.
• Supported the delivery of time-critical NHS and healthcare supply-chain contracts.
• Collaborated with warehouse, transport, and administrative teams to resolve operational issues, minimising disruptions.
• Progressed through several warehouse, transport and administrative positions within a fast-paced logistics environment, demonstrating reliability, adaptability and a strong understanding of end-to-end operations.
• Completed multi-drop deliveries while maintaining professional customer service and accurate proof-of-delivery records.
• Managed changing priorities and high workloads while maintaining accuracy and service standards.
• Followed strict health and safety, compliance and quality procedures.
• Built strong practical experience across warehousing, distribution, transport and customer delivery operations.

Processed and prepared customer orders accurately and within required deadlines.

• Coordinated order fulfilment and delivery to ensure reliability in service for customers.
• Collaborated in food production processes, order preparation, and customer fulfilment to ensure timely service in a fast-paced manufacturing environment.
• Supported food production, packing, and preparation to successfully fulfil daily customer orders.
• Supported the resolution of order issues to maintain service reliability. or availability issues to ensure customers received the correct products.
• Worked effectively as part of a production team while managing changing priorities and deadlines.
• Followed strict food safety, hygiene and quality-control procedures.
• Maintained accurate labelling, stock rotation and product-handling standards.

Delivered installation and fit-out work to meet specifications, quality standards and deadlines.

• Worked independently on domestic and industrial installation and fit-out projects across the UK and Europe.
• Managed day-to-day schedules, travel arrangements and project priorities independently.
• Communicated effectively with clients, contractors and site teams to ensure project alignment and satisfaction.
• Maintained high standards of workmanship, organisation and attention to detail.
• Adapted to different working environments, project requirements and timescales.
• Resolved on-site issues promptly, ensuring completion of work to client satisfaction.
• Followed relevant health and safety procedures while working across domestic and industrial sites.