Samuel Hyman
Harrow,Greater London
Summary
Capable of working long shifts in challenging conditions to evaluate system operations, address problems and calibrate settings. Knowledgeable and able to identifying concerns and implementing corrective actions. Highly organised and analytical problem solver with decisive nature and independent judgment.
Overview
16
16
years of professional experience
Work history
Senior Coffee Specialist
Nespresso
London
07.2023 - Current
- Provide high-level customer service and expert coffee advice to enhance the Nespresso customer experience.
- Lead training sessions for staff on product knowledge, sales techniques, and customer interaction.
- Resolve customer issues with empathy, ensuring high satisfaction and loyalty.
- Foster team collaboration to meet sales targets and ensure smooth operational flow.
Shift Supervisor
Starbucks
London, ENG
01.2016 - Current
- Managed and coached a team of 9, improving team performance and customer service.
- Delivered exceptional customer experiences by resolving issues quickly and efficiently.
- Led training programs for new employees and facilitated a positive work environment.
- Ensured operational standards were met, including health, safety, and cleanliness.
Barista
Starbucks
London, Greater London
01.2014 - 01.2016
- Delivered outstanding customer service, building strong customer relationships.
- Trained new staff on drink preparation and customer interaction.
- Consistently met sales and operational goals, contributing to store success
General Assistant
Vue Cinema, Westfield
Shepherds Bush, HMF
01.2010 - 01.2014
- Provided exceptional customer service in high-traffic environments.
- Managed store operations, including inventory and opening/closing procedures.
- Resolved customer concerns efficiently, improving satisfaction and repeat business
Education
GCSE -
JFS School
Kenton, HRW06.2008
Skills
- Customer Relationship Management: Building rapport and resolving issues effectively
- Leadership & Coaching: Training and guiding teams to exceed performance goals
- Sales Expertise: Demonstrating product knowledge and upselling with empathy
- Operational Management: Overseeing daily operations and maintaining high standards
- Conflict Resolution: Addressing concerns professionally, ensuring customer satisfaction
- Communication: Excellent at both customer interactions and team collaboration
Timeline
Senior Coffee Specialist
Nespresso
07.2023 - Current
Shift Supervisor
Starbucks
01.2016 - Current
Barista
Starbucks
01.2014 - 01.2016
General Assistant
Vue Cinema, Westfield
01.2010 - 01.2014
GCSE -
JFS School