Samuel Hall

As an IT Systems Engineer, I provided ticket-based technical support for an organisation of 85+ employees, utilising multiple RMM platforms to manage, troubleshoot, and resolve technical issues. Alongside day-to-day support responsibilities, I designed and delivered infrastructure architecture solutions for small and medium-sized businesses, including server, storage, and networking refresh projects.

Key achievements included independently leading the migration of all company users and devices from legacy Active Directory environment to Microsoft Intune-managed endpoints, and supporting the organisation's relocation to larger premises by assisting with the planning and deployment of the required IT infrastructure.

Food production professional, worked in a fast paced and pressure heavy environment to produce exciting dishes with top quality ingredients. Ability to multitask while under strict time constraints.

Retail customer service delivery professional. I was promoted up to the management position in the last year which included cash handling and oversight of operation of the store during opening and closing hours and training of junior members of staff. Extensive experience of product marketing, customer satisfaction and working under pressure.