Samuel Gebrehiwot
London,ENG
Summary
Dynamic and detail-oriented professional with a proven track record in managing high-volume workloads and delivering exceptional customer service. Adept at multitasking and thriving under pressure, with a strong commitment to fostering a supportive and equitable work environment. Demonstrates excellent initiative and planning skills, consistently ensuring productive, high-quality administration and application management.
Seeking the role of Graduate Recruitment Specialist to leverage extensive experience and contribute to organizational success. Knowledgeable about identifying talent and building strong relationships, with strong communication and organizational skills and a knack for understanding client needs. Ready to use and develop skills in sourcing, interviewing, and onboarding in a recruitment role.
Driven professional with a talent for relationship-building and strategic communication, well-suited to a Recruitment Consultant role. Demonstrates proficiency in identifying talent and conducting insightful interviews. Capable of significantly enhancing team dynamics and client satisfaction through effective recruitment strategies.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Student and Academic Administrator
The Engineering & Design Institute London
London, London Borough of Southwark
03.2025 - Current
- Successfully submitted HESA Provider Profile Collection, Discover Uni Record, and Student Record Return with quality assurance validations.
- Streamlined data workflows to ensure compliance with regulatory standards.
- Collaborated with internal teams to enhance consistency in student progression systems and reporting templates.
- Supported development of strategic dashboards for senior leadership insights.
- Coordinated collation and secure handling of student assessment scripts for external examiner review, ensuring timely delivery.
- Liaised with Finance to monitor student fee accounts, initiating outreach for prompt resolution and fund collection.
- Administered payments for stakeholders including external examiners, maintaining accurate financial records.
- Updated Student Record System with key lifecycle events including registration and assessment outcomes.
Enrolment Officer
Regent College London
London
03.2023 - 03.2025
- Enhanced efficiency by accurately recording and processing applications, ensuring alignment with CAS details, conducting credibility interviews with international students to verify educational and work experience, and assessing financial documentation to confirm ability to meet financial requirements.
- Followed established admissions processes and procedures, promptly escalating critical issues to management. Updated and maintained CRM systems, specifically Unit-e, ensuring real-time data access for streamlined operations.
- Achieved 20% increase in data accuracy and reduced processing time by 15%, leading to improved efficiency and better decision-making.
- Supported students in identifying and overcoming challenges hindering educational progress.
- Proactively contacted prospective students through email and phone calls, fostering engagement and addressing queries. Achieved 25% increase in student engagement and reduced response time by 30%, leading to higher enrolment rates and improved student satisfaction.
- Collaborated with various teams (admissions, sales, finance, and Disability Learning Support) to facilitate smooth enrolment, assess enrolment eligibility, implement individual assessment arrangements, and provide prospective students with seamless first-day experience.
- Advised students, colleagues, employers, and members of public on university regulations, procedures, and services in student administration.
- Provided courteous and efficient information and advice service, delivering high-level customer care in person, writing, and by telephone.
- Created and maintained records to support central coordination of enrolment, timetabling, and module registration.
- Undertook administrative duties related to examination arrangements, including storage and transportation of examination papers and distribution of completed scripts.
Asset administrator
Bouygues
Bristol
03.2022 - 03.2023
- Generated daily operations reports, presented findings to management, and recommended necessary corrective actions and improvements.
- Achieved 10% reduction in operational errors and increased efficiency by 15%. Created and submitted progress reports to upper management.
- Maintained high standards of accuracy and quality in data entry and recordkeeping. Improved data accuracy by 20% and reduced data entry time by 25%.
- Managed data for over 150,000 building assets, ensuring accuracy and validity.
- Provided professional and administrative support to Efficiency and Operations Manager.
Team Administrator
HCPC
London
10.2021 - 12.2021
- Guaranteed efficient workflow through correct reading, routing, and prioritizing incoming correspondence
- Managed 60+ incoming inquiries daily via NEXUS, exceeding company target by 10%
- Maintained efficient office operations, providing accurate, efficient administrative support to the Fitness to Practice team
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
- Interacted with customers professionally by phone and email to provide information and direct queries to appropriate staff members.
Enrolment Officer
University College London
London
08.2021 - 10.2021
- Assisted with an efficient, correct enrolment of students for courses minimizing errors at the start of the academic session
- Assisted with the distribution of Biometric Residence Permits (BRPs) to students at the start of the academic session
- Updated the students' records correctly
- Communicated clearly and effectively with staff and students, aiding positive working and learning environments in line with university policies.
Student Experience and Retention Advisor
University of West London
London
09.2019 - 07.2020
- Maintained customer satisfaction by implementing forward-thinking strategies focused on addressing needs and resolving concerns. Achieved 15% increase in customer satisfaction scores and reduced complaint resolution time by 20%.
- Built customer rapport by providing friendly, genuine service, increasing customer retention. Boosted customer retention rates by 25% and received positive feedback from 90% of surveyed customers.
- Efficiently completed administrative tasks, maintaining accurate and compliant documentation for reliable company records.
- Assisted customers with various questions and concerns, using product knowledge and service expertise to resolve issues promptly.
- Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.
- Provided information and support to students, including funding, academic skills, and personalized support tailored to individual needs.
- Contributed to development of institution-wide approaches in support of student retention and care.
- Supported delivery of new student induction activities, focusing on raising awareness of student support services and resources.
- Monitored and managed multiple student databases, efficiently collating qualitative and quantitative student experience feedback for comprehensive reports.
Education
Masters of Science - Finance and Risk Management
University of West London
London 09.2017 - 11.2018
Bachelor of Arts - Business with Finace
University of West London
London 06.2014 - 07.2016
Skills
- Effective communication
- Adaptability and Flexibility
- Accuracy and Attention to Detail
- Analytical-thinking
- Proactive Attitude
- Client Relationships
- Training & Development
Certification
- XINE110 – Achieving innovation through inspiration, Stanford online, 08/2024
- XINE242 - Building Company Culture, Stanford online, 08/2024
- XINE229 - Leading Innovation, Stanford online, 05/2024
- XINE232 - Scaling Excellence: How You Can Help Make it Happen, Stanford online, 04/2024
- DATA FUTURES: HESA DATA PLATFORM, 08/04/2025 – CPD Accredited
- An Introduction to the Graduate outcomes Contact Details Record, 15/04/2025 - CPD Accredited
- The HESA XML Validation Kit, 08/04/2025 -CPD Accredited
- An introduction to The Discover Uni Record, 21/05/2025 - CPD Accredited
- Coaching and Developing Employees, LinkedIn
- Business Finance Industry Training, Brainnest
Timeline
Student and Academic Administrator
The Engineering & Design Institute London
03.2025 - Current
Enrolment Officer
Regent College London
03.2023 - 03.2025
Asset administrator
Bouygues
03.2022 - 03.2023
Team Administrator
HCPC
10.2021 - 12.2021
Enrolment Officer
University College London
08.2021 - 10.2021
Student Experience and Retention Advisor
University of West London
09.2019 - 07.2020
Masters of Science - Finance and Risk Management
University of West London
09.2017 - 11.2018
Bachelor of Arts - Business with Finace
University of West London
06.2014 - 07.2016
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