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Samuel Gabriel
Customer Care Officer
Gravesend
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Cleaning Assistant
Davide Wood Baking Ltd
Sheerness, KEN
11.2022 - Current
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Treated stains and damaged areas to restore value.
- Changed HVAC, vacuum and other filters to maintain machine efficiency.
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Organized and used industrial cleaning products following strict safety procedures.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trashcans and transported waste to collection areas.
Customer Service Representative
MTN Plc
Lagos,Nigeria, Nigeria
10.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Officer
Combined |Industrial Agro Consultant Ltd
Lagos, Nigeria
01.2021 - 09.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Set up conference rooms, technology and materials to facilitate meetings.
Facility Operations Team Member
Harbor Point Ltd
Lagos, Nigeria
02.2020 - 09.2020
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Reported building issues to building management to reduce safety concerns.
- Minimized equipment downtime to improve overall operating efficiency and output.
- Monitored maintenance supplies and spare parts inventories and replenished items to maintain sufficient quantities for routine operations.
- Disposed of hazardous waste in compliance with OSHA requirements to minimize workplace hazards.
- Completed preventive maintenance, troubleshooting and repair work on manufacturing machinery to improve equipment functionality.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Education
Higher National Diploma - Accounting
Osun State Polytechnic
Nigeria 06.2007 - 09.2009
Skills
MSDS Documentation
Report preparation
Recordkeeping strengths
Stocking and replenishing
Key stakeholder relationship building
Administrative support
Creative problem solving
Meeting minutes
Project planning
Recordkeeping
Database Management
Project Management
Software
Timeline
Cleaning Assistant
Davide Wood Baking Ltd
11.2022 - Current
Customer Service Representative
MTN Plc
10.2022 - 10.2022
Administrative Officer
Combined |Industrial Agro Consultant Ltd
01.2021 - 09.2022
Facility Operations Team Member
Harbor Point Ltd
02.2020 - 09.2020
Higher National Diploma - Accounting
Osun State Polytechnic
06.2007 - 09.2009