Samuel Foster

Jobs 22 is a government restart scheme aiming to create employment opportunities for individuals facing social,economical and wellness uncertainty during unemployment.. During my time at Jobs 22 I have progressed and completed different roles and will provide A brief snapshot on my different duties in each role.

My current role at Job 22 is working in the Delivery Support Services as an Employment Coach to support individuals to progress into their chosen career paths by providing advice, support and guidance.

To manage a caseload of participants and complete face to face appointments. I enjoy the value of developing positive relationships to coach and support my participants gain the adequate skills, qualifications and tools to help fulfil employment goals. Through building a positive rapport and listening to participant's concerns/barrier I'm able to offer positive solutions and encourage them to participate and contribute to regain the confidence to progress into their chosen career paths and better there lives.

During one of our first appointment I would write a tailored action plan that would be reviewed between myself and the participant whilst on our 12month program. The action plan would take into consideration the participant concerns/barriers and how together we would overcome these barriers. To create an action plan I would need to complete Diagnostic assessments and use analytical skills to produce a smart action plan

In my role I would familiarise myself with the current labour market and build positive relationships with local employers and recruitment agencies to generate opportunities for my participants to find employment, training opportunities and relevant support .

I use an in-house IT system to record participant information during face to face appointment and update tailored action plan where required. Any communication with the jobcentre and myself is recorded on file to ensure company compliance is followed accordingly.

Complete General Administration task such as uploading signed action plans and booking in forwarding appointments and upload any proof of payments

In-Work Support Advisor

Managing a Caseload of participants and completing regular checks to ensure support is given to help them remain in work. These checks included participants pay, hours, tax code, NI Number, job title and contract type. Based off this information I would assess risk and determine what threat the participant is to falling out of work and escalate where necessary.I would process new participants into in-work support and book an appointment with myself

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I worked closely with in-work support coaches to assist participants with certain aspect they require support with such as travel, purchasing work gear and also offer courses for development purposes to increase participant pay/hours and also provide them with extra skills/qualification to progress in the role. ]

I would also communicate with participant/employment coach to resolve any queries regarding in-work support.

Using an in-house IT bespoke system, I would check and track participants' payment pings from HMRC till they reach the end of their restart journey and would complete a threshold. This would involve closing down the file and sending an exit email to the participant explaining this part of the process and what support there is.

If the participant falls out of work a rapid response process is followed which I complete. This would involve emailing the employment coach explaining the reason why the participant has fallen out of work, so adequate support is given to help participants return back to work.

Customer Support Advisor

Working on bespoke systems to complete Warm Handover to introduce participants to the restart scheme and explain the benefits and support jobs 22 provides I would allocate an employment coach and book the first two meetings which were a Engagement call and Initial Meeting.

During the restart journey participants have access to an app which contains various support mechanisms to support them back into work. The app has a live chat feature for the participant to contact me to assist with any concerns they have with the app which can include login issues, downloading the app or operating the app.

I would have access to a centralised email inbox to help with participants/employment coaches queries.

Each day I would send a email out to the business manager to ensure employment coaches had enough availability to book into for the next day of booking

I also had sole control of the days booking tracker to check that processes were being complied with from other members of the team to ensure everything was in working order before it was sent off to senior management

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EKFB is a joint venture between four civil engineering and construction companies which maintain railway networks, including HS2. I worked as part of the Undertaking and Assurance (U&A) team as an Interface Technical Coordinator.

My main duty was to communicate with the U&A Commitment Owners to ascertain progress and then record the information provided.

In this role I used different in-house IT systems to complete daily tasks which included:

Systems Engagement Model (SEM) is a database capturing relevant information such as U&A text’s, commitment owners and other fields. This helped me to collaborate and communicate via Microsoft teams with commitment owners to complete assurance checks and ensure all relevant information was up to date.

BIMXtra is an in-house system used by EKFB to store relevant documents such as designs,meeting minutes, enquiries etc. This supported me to complete queries that required documents to be issued and uploaded to this system for HS2 to access.

The main tasks I carried out are as follows:

Assurance Check- collaborating and communicating with project managers to collate updated information on current U&As. SEMS

Vehicle registration notification (VRN)- recording vehicle registrations on a database regarding unauthorised access to a site by workers.

U&A portal is an in-house data system where you can search for U&A in a surrounding area of the project.
Internal Database Record- Identifying U&A in the area

Onboarding new users(Internal) and Uploading documentation onto BIMXtra

I was employed by Sitel on a temporary contract to work on the NHS Test and Trace scheme. As a Customer Service Agent my main responsibility was to contact identified cases that had been in close proximity to someone who had a positive coronavirus test and provide them with government guidance on what they needed to do to help decrease the spread of the virus.

At Grafton Merchant GB I worked as a Data Administrator in the Product File Maintenance Team which provides administrative support to the Buildbase retail branch network.

The main tasks I carried out were as follows:

Using an in-house data system which holds the product data for all branches, plus Microsoft office applications, for maintaining and updating product pricing information and stock levels

Dealing with general email and telephone queries from the procurement department, branches and suppliers. This included requests to change product prices and add new products to the in-house data management system.and various other data processing functions

I had sole responsibility for the central mailbox and incoming post

Providing senior staff with incoming information about pricing and stock and then logging new data onto the system as directed

Working to set performance standards to contribute to completing requests within the required timescale

At HMP Woodhill I worked as a Business Administrator in a team that undertook administrative tasks with the purpose of facilitating prisoners into employment within the prison.

The main tasks I carried out were as follows:

Filing important documents such as prisoner job applications, risk assessments and formal letters so they were easily accessible for managing the prisoners’ roles and work behaviours

Using an IT system that holds highly sensitive prisoner information to check whether prisoner applications met the job criteria levels before being allocated work, for example their risk level, adjudications, offender associations, and education level

Collecting and distributing post, such as prisoner

applications

Collating information provided by telephone regarding prisoners who did not attend for work and entering their names and the reasons for non-attendance onto an excel spreadsheet for the prison governors

Dealing with general job queries, e.g. updates on applications, enquiries about a change of job role and checking how many prisoners are allocated to wing jobs

Dealing with general email queries and processing information about prisoner pay in readiness for payment

Tracking prisoner work related activity to ensure safety and security

Processing and managing prisoner risk assessments for matching their risk level with an appropriate job role

Prepare gate passes for outside contractors to access the prison

The prison is a unique working environment governed by strict rules and protocols and I was successful at following numerous procedures for assisting prisoners to work while maintaining security.

As a part-time Customer Service Assistant whilst studying, over the busy Christmas period, mainly within the Food Hall. The role covered a range of responsibilities including re-stocking products, providing customer service support and information.