Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Dolby

Manchester,Greater Manchester

Summary

High-energy professional with a track record of focused attention and strong prioritisation abilities. Responds rapidly to crucial events and adheres to standards for managing high-pressure conditions. Diligent store team member with experience processing money and answering client queries. Works with team members to keep consumers satisfied and lines under control. Focused on providing high-quality services to people with a variety of needs.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Match Day Retail Assistant

Manchester United Football Club
Manchester, Greater Manchester
08.2023 - Current
  • Minimised customer complaints, ensuring customers were educated on products and services, including ingredients and allergens.
  • Guaranteed customer satisfaction by checking on quality of food and beverages leaving the kiosk.
  • Understood and followed customer care training, quality systems and procedures.
  • Cleaned kiosk in accordance with daily plans to guarantee immaculate presentation of exterior and interior.
  • Delivered friendly, efficient food and beverage service in fast-paced kiosk, serving over 50 customers per shift.

Lifeguard

Bolsover District Council
Chesterfield, Derbyshire
01.2022 - 12.2022
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
  • Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
  • Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.

Education

Bachelor of Arts - Ancient History

Manchester Metropolitan University
Manchester
09.2022 -

A-Levels - Biology, Chemistry, Mathematics

Netherthorpe School
Chesterfield
09.2019 - 06.2021

Skills

  • Customer service
  • Efficient multitasker
  • Expert communicator
  • Effective problem-solver
  • Teamwork

Timeline

Match Day Retail Assistant

Manchester United Football Club
08.2023 - Current

Bachelor of Arts - Ancient History

Manchester Metropolitan University
09.2022 -

Lifeguard

Bolsover District Council
01.2022 - 12.2022

A-Levels - Biology, Chemistry, Mathematics

Netherthorpe School
09.2019 - 06.2021

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Samuel Dolby