Samuel Daniel
London,United Kingdom
Summary
Dynamic residential services leader with extensive experience transitioning from Concierge to Estate Services Manager in high-profile residential environments. Skilled in guiding multidisciplinary teams, serving as senior management representative, and ensuring high-quality customer service alongside compliance, safety, and operational excellence.
Overview
11
11
years of professional experience
Work history
Estate Services Manager
Guinness Partnership
Bromley-by-Bow
05.2025 - 10.2025
- Led and managed a team of 7+ concierges, estate assistants, and cleaners, ensuring consistent delivery of front-of-house, cleaning, gardening, refuse, and grounds maintenance services.
- Deputised for the Estate Manager, overseeing daily operations, contractor site visits, scheduling, fault reporting, and service continuity during absences; appointed to an acting-up role in recognition of performance.
- Delivered high standards of resident satisfaction, receiving positive feedback for prompt issue resolution and professional communication.
- Conducted fire safety inspections, risk assessments, and maintained accurate compliance records for audits.
- Managed stock, supplies, and equipment in line with budgetary controls, reducing waste and improving availability.
- Oversaw access control and CCTV systems, ensuring estate security and adherence to data protection procedures.
- Completed end-of-year performance reviews, setting objectives, scoring performance, and supporting staff development.
Concierge
Guinness Partnership
Bromley-by-Bow
03.2023 - 05.2025
- Conducted over 30 detailed inventory inspections, supporting asset control and estate compliance.
- Managed parcel operations and carried out audits to eliminate discrepancies, improving accountability.
- Identified and reported health & safety risks, contributing to a safer environment for residents and staff.
- Interviewed, trained, and inducted new starters and agency staff, supporting workforce continuity.
- Demonstrated initiative by isolating a burst water pipe, preventing potential estate-wide disruption.
- Designed and implemented an improved key collection system, enhancing security and efficiency.
Concierge
Rendall & Rittner
Stratford
12.2020 - 03.2023
- Delivered premium, resident-focused service across a large 15-block residential estate.
- Achieved IOSH Managing Safely certification, strengthening site health & safety standards.
- Conducted regular health & safety checks, logging actions and ensuring compliance.
- Acted as cover for Estate Manager, liaising with contractors and supporting operational decisions.
- Enhanced parcel and workflow systems through process improvement initiatives.
- Maintained robust security procedures, preventing unauthorised access.
Night Concierge
Duval FM
London
08.2019 - 12.2020
- Carried out security patrols and monitored CCTV across multiple corporate sites.
- Acted as first point of contact for clients and visitors during night operations.
- Reported incidents to law enforcement and supported investigations where required.
Night Guest Host
Scape UK
Greenwich
11.2017 - 08.2019
- Safeguarded 160+ student residents, ensuring welfare, safety, and compliance.
- Managed access control (fobs) for students and contractors.
- Enforced policies, issuing fines where appropriate and managing conflict professionally.
- Organised social events to increase resident engagement and satisfaction.
- Served as first aider and primary contact during incidents.
Security Supervisor
Righteous Security
London
10.2014 - 11.2017
- Managed and supervised a team of 50 security officers across high-profile 5 events.
- Planned and managed rotas to ensure efficient staffing and coverage.
- Led staff briefings, inductions, and performance oversight.
- Delivered hospitality-focused security aligned with premium client expectations.
Education
AAT Accounting Level 3 & 4 - Accounting
Greenwich Community College
9 GCSEs - Maths (B), English (C), Geography (B), Art (A)
St Pauls Academy
London Skills
- Team management
- Employee training
- Operations oversight
- Property management
- Community involvement
- Stakeholder collaboration
- Safety regulations adherence
- IOSH certification
- Contract management
- Vendor management
- Financial oversight
- Inventory management
- Access management
- CCTV technology
- Performance evaluation
- Performance evaluations
- Incident response
- Issue resolution
- Written communication skills
- Effective verbal communication
- Office productivity software
- User-friendly
- Creative
- Problem-solving mindset
- Composed decision-maker
Custom Section
- Team leadership & staff development
- Operational & estate management
- Resident & stakeholder engagement
- Health & safety & compliance (IOSH)
- Contractor & supplier management
- Budget & stock control
- Access control & CCTV systems
- Performance reviews & appraisals
- Incident management & problem resolution
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Estate Services Manager
Guinness Partnership
05.2025 - 10.2025
Concierge
Guinness Partnership
03.2023 - 05.2025
Concierge
Rendall & Rittner
12.2020 - 03.2023
Night Concierge
Duval FM
08.2019 - 12.2020
Night Guest Host
Scape UK
11.2017 - 08.2019
Security Supervisor
Righteous Security
10.2014 - 11.2017
AAT Accounting Level 3 & 4 - Accounting
Greenwich Community College
9 GCSEs - Maths (B), English (C), Geography (B), Art (A)
St Pauls Academy