Samuel Channing
Swansea,City and County of Swansea
Summary
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communication with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Driven individual offers strong attention to detail and organisational skills. Works very well with team members to meet goals and resolves challenges with sound judgment and reasoned thinking. I am an Upbeat student motivated to support hospitality operations with great communication and time-management skills. I Offer a history of on-time task completion and success in autonomous roles. I Utilise my critical thinking and resourceful problem-solving to address challenges.
Overview
2
2
years of professional experience
Work history
Hospitality team member
J & R Events
Swansea, City and County of Swansea
11.2023 - Current
- Reacted quickly to changing customer needs and shift priorities.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
- Delivered first-class customer service for memorable guest experiences.
- Handled complaints and conflict with diplomatic approach.
Security operative
TAG Security
Swansea, City and County of Swansea
08.2023 - Current
- Triaged problems quickly, providing precise and clear information to enable prompt security support.
Groundskeeper
Gower Golf Club
Swansea, City and County of Swansea
06.2023 - Current
- Controlled and monitored inventory of tools and mechanical equipment.
Receptionist
Laura James Etr
Swansea, City and County of Swansea
04.2023 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
Hospitality supervisor
Compass Group UK & Ireland
Swansea, Swansea
06.2022 - Current
- Maintained quality of service, addressing underperformance issues by sharing best practices.
- Upheld highest level of customer care standards.
- Optimised guest and staff comfort by supervising immaculate presentation of front-of-house and back-of-house areas.
- Maintained uniform standards to highest quality.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Front of house team member
Old Walls
Swansea, City and County of Swansea
09.2021 - 11.2021
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Collaborated across team to achieve productivity and efficiency.
Education
Diploma of Higher Education - Engineering
Gower College Swansea (Coleg Gwyr Abertawe)
Swansea 09.2022 -
Skills
- Strategic planning
- Problem-solving
- Communication skills
- Strategic research
- Production reporting
- Hazard analysis
- Customer service
- AutoCAD
Timeline
Hospitality team member
J & R Events
11.2023 - Current
Security operative
TAG Security
08.2023 - Current
Groundskeeper
Gower Golf Club
06.2023 - Current
Receptionist
Laura James Etr
04.2023 - Current
Diploma of Higher Education - Engineering
Gower College Swansea (Coleg Gwyr Abertawe)
09.2022 -
Hospitality supervisor
Compass Group UK & Ireland
06.2022 - Current
Front of house team member
Old Walls
09.2021 - 11.2021
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