Samuel Baldwin

In my role as Assistant Manager at The Hornet, I support the overall operational leadership of the pub by coordinating day-to-day activities, supervising staff, and ensuring consistently high service standards. I contribute to building an effective and motivated team through involvement in the recruitment process and by fostering a positive work environment that boosts morale and performance. I ensure full health and safety compliance, maintaining a secure workplace for both staff and customers. I manage stock control with accuracy, preventing shortages or waste, and regularly monitor sales performance to adjust operational strategies as needed. I also develop and implement promotional initiatives during peak seasonal periods to increase footfall. Alongside this, I strengthen customer satisfaction and loyalty by introducing improved service procedures and delivering consistently excellent front-of-house support.

• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies whilst conducting training needs assessments to accurately identify skill and knowledge strengths and gaps. This has allowed me to streamline training and motivation for the team to perform at peak efficiency and quality.
• Achieved targets for staff safety, kitchen sanitation and proper food handling and storage.
• Investigated any stock discrepancies and implemented stock saving exercises and procedures to eliminate issues and reduce wastage
• Managed food orders and deliveries as well as overseeing new menu launches and training sessions.

• Trained staff on best practices to achieve optimal productivity in addition to hiring high-performing individuals, developing passionate, dedicated teams that have continued to thrive.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Represented the Brighton belle at seminars, conferences and engagement events.