Job search status
Open to workWork Type
Full timeLocation preference
HybridOn-siteRemoteLocation: Colchester, Essex, GB
Open to relocation: Yes
Open to work
Samuel Akano
Colchester,Essex
Work preference
Summary
Diligent and reliable professional with strong focus on safety and vigilance, bringing excellent observational and communication skills to ensure secure retail environment. Proficient in conflict resolution and customer service. Committed to maintaining safe and welcoming atmosphere in the work environment.
Overview
5
5
years of post-secondary education
6
6
years of professional experience
Work history
Court Security Officer
OCS Group UK
Colchester, Essex
2025.08 - Current
- Coordinated with law enforcement agencies to enhance courtroom safety during high-risk trials.
- Conducted thorough searches of courtrooms and surrounding areas to ensure security.
- Monitored CCTV footage, enabling prompt identification and resolution of potential issues.
- Performed routine maintenance on equipment to maintain optimal functionality.
- Executed regular patrols around courthouse premises, deterring potential threats.
- Trained new security officers to ensure consistent enforcement of courtroom policies.
- Carried out mandatory checks on fire exits, ensuring readiness for any possible emergencies.
- Cooperated with law enforcement agencies during high risk trials for improved courtroom safety.
- Provided first aid assistance when needed, fast response time resulted in minimized health risks among staff and visitors alike.
- Handled sensitive information discreetly, maintaining confidentiality of court cases and personal data at all times.
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Remained flexible in rapidly moving environment and adapted to developing situations.
Retail security officer
Total Security Services
Colchester, Essex
2024.11 - 2025.08
- Strengthened loss prevention efforts by maintaining visible presence on shop floor.
- Managed detained shoplifters until police arrival to ensure overall safety.
- Maintained detailed records of all unusual activities with high levels of accuracy.
- Collaborated with store management for implementation of effective security measures.
- Ensured store safety by conducting regular security checks.
- Provided excellent customer service whilst carrying out security duties.
- Liaised effectively with other members of security team for optimal operation.
- Responded swiftly to any potential risks, ensuring customer and staff safety at all times.
- Represented company professionally during interactions with customers or law enforcement agencies.
- Conducted routine internal patrols to deter and detect damage, vandalism and theft.
Warehouse operator
Argos
Colchester, Essex
2024.02 - 2026.01
- Collaborated with team members for smooth warehouse operations.
- Verified contents of shipments against invoices for accuracy assurance.
- Followed all health and safety guidelines, contributing to safe workplace environment.
- Met tight deadlines by efficiently processing incoming shipments.
- Organized products in designated areas, facilitating easier access and retrieval when needed.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Loaded lorries to facilitate prompt delivery schedules.
Customer service representative
Busolkad printing press
2021.02 - 2023.11
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Ensured smooth running of operations with timely preparation of reports.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Performed administrative duties contributing towards smooth store operations.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Bachelor of Business Administration - Tourism and Hospitality Management
Zenith University College
Accra, Ghana 2015.07 - 2020.09
Skills
- Courtesy etiquette
- Order processing capability
- Dispute settlements tactfulness
- Strong written communication
- Client-Focused approach
- Efficient telephonic etiquette
- Resilience to stressful situations
- Empathy understanding
- Email correspondence expertise
Timeline
Court Security Officer
OCS Group UK
2025.08 - Current
Retail security officer
Total Security Services
2024.11 - 2025.08
Warehouse operator
Argos
2024.02 - 2026.01
Customer service representative
Busolkad printing press
2021.02 - 2023.11
Bachelor of Business Administration - Tourism and Hospitality Management
Zenith University College
2015.07 - 2020.09