Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Samuel Ahmed

Manchester

Summary

Hardworking and adaptable professional with a proven ability to learn quickly and solve problems independently. Strong team player who values diverse perspectives and excels in time management to deliver organized and optimal results.

Also regrading my previous roles I am eager to build on these experiences, develop my skills further, and become the best version of myself. I am committed to continuous learning and personal growth, aiming to contribute more effectively to any team and exceed expectations in every role I undertake.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Park Cake
05.2024 - 07.2024
  • Helped unload and verify incoming deliveries of raw materials and packaging.
  • Assisted with organizing and tracking stock levels of ingredients and supplies.
  • Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
  • Picked and packed bakery products for orders based on production requirements.
  • Restocked materials and supplies in the production area.
  • Helped keep the warehouse and factory area clean and in compliance with hygiene standards.
  • Assisted with basic paperwork for inventory and shipments.
  • Provided general support to the production and warehouse teams as needed.
  • Followed safety and hygiene guidelines within the factory environment.

Fraud Advisor

Natwest
01.2024 - 03.2024
  • Met investigation deadlines from start to finish.
  • Updated case management system with accurate data to reflect investigation progress.
  • Alerted appropriate persons about potential fraud areas and made recommendations for changes.
  • Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
  • Assessed accounts and accounting systems in cases of alleged criminal activity.
  • Managed approximately 50-80 incoming calls, emails and faxes per day from customers.
  • Provided expert advice to customers on fraud prevention, educating them on security best practices and enhancing their financial safety.
  • Demonstrated excellent communication skills, explaining complex fraud scenarios to customers in an understandable manner, leading to improved customer trust and satisfaction.
  • Utilized strong analytical skills to identify patterns and anomalies in financial transactions, contributing to the development of more effective fraud detection strategies.

Sales Advisor

Phoenix LTD
06.2023 - 09.2023
  • Reviewed customer history and backgrounds to recommend fiscally responsible products.
  • Assisted customers facing financial difficulty by creating payment plans and phasing premiums.
  • Researched coverage and premium options.
  • Conducted in-depth client consultations to recommend best-suited products.
  • Analseded financial and insurance risk, scrutinizing information to determine likelihood of reporting a claim.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined insurance requirements by liaising with customers for comprehensive understanding of needs.
  • Negotiated terms for insurance contracts to secure best policies.
  • Collated financial information using various surveying techniques.
  • Clearly explained products' benefits and value to drive sales.
  • Contributed to store success by providing exceptional service, helping to increase customer satisfaction.

Medico-legal Assistant

UKExpertmedical
01.2023 - 06.2023
  • Compiled and prepared documentation and required notices within tight time frames to meet specific needs.
  • Developed methods for classifying and organizing files and trained staff on correct use.
  • Helped staff navigate filing systems and locate desired records.
  • Organized and managed medical records and legal documents related to cases.
  • Tracked deadlines and ensured all necessary information was available for legal proceedings.
  • Reviewed and analyzed medical records to extract pertinent information for legal cases.
  • Identified and summarized key medical facts
  • Prepared detailed and comprehensible reports summarizing medical information for legal professionals and other stakeholders.
  • Ensured accuracy and clarity in presenting medical information in legal documents.
  • Worked closely with medical professionals to gather necessary information and documentation for court appearances.
  • Conducted thorough research on medical topics relevant to ongoing legal cases.
  • Stayed updated on medical advancements and legal precedents influencing the cases.
  • Facilitated effective communication with healthcare providers and medical institutions to obtain crucial case-related information.
  • Ensured the completeness and accuracy of medical records and reports.
  • Stayed current with changes in medical and legal practices through ongoing education and training.
  • Participated in conferences, workshops, and seminars to enhance knowledge and skills.Organized and managed medical records and legal documents related to cases.
  • Tracked deadlines and ensured all necessary information was available for legal proceedings.
  • Supported staff in preparing reports and presentations by gathering support materials from files.
  • Scanned or manually entered paper documents into electronic files, meticulously checking for inaccuracies and locating missing information.

Waiter

purple pakora
06.2022 - 09.2022
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Coordinated team members to take, serve and clear orders accurately and promptly.
  • Stocked and maintained silverware, linens and condiments.
  • Performed additional tasks to keep dining room running smoothly.
  • Anticipated and addressed guests' service needs.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
  • Hand-washed dishes and glassware.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Greeted new customers, answered initial questions and took drink orders.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.

Shop Floor Assistant

Elms Local
04.2022 - 05.2022
  • Encouraged customer loyalty by building positive rapport with regular customers.
  • Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service.
  • Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases.
  • Established and nurtured effective relationships with customers, colleagues and store management.
  • Assisted with store closing and opening duties, completing tasks such as stock counts, visual merchandising and cleaning.
  • Organised and displayed items to best visual merchandising practices, maximising sales.
  • Helped customers navigate required items on shop floor by proactively taking them to item's location.
  • Created visually-appealing displays to attract potential clients and drive sales.

Sauce Maker

Amans Worsley
02.2021 - 04.2022
  • Minded machines to prevent blockages and inspect output.
  • Upheld quality standards to guarantee product conformity and standardization.
  • Perused recipes and formulas to determine cooking times, optimal temperatures and ingredient specifications.
  • Followed safety protocols and procedures when operating equipment and using sharp tools.
  • Kept ideal temperatures for safe food production.
  • Filled processing kettles, pressure cookers and vats with ingredients in preparation for mixing.
  • Selected, measured and weighed ingredients in specified amounts.
  • Used paddles and agitators in large vats to heat, mix and blend ingredients.
  • I had to refill the mango, onion, mint sauce and the hot sauce each time it was empty.

Kitchen Porter

Holdi
09.2021 - 10.2021
  • Disinfected kitchen tools and supplies to maintain high standard of health and safety.
  • Assisted kitchen staff with food preparation to complete tasks ahead of schedule by minimum of one hour.
  • Flexibly shifted tasks in response to changing service demands, assisting other staff members to increase overall team efficiency.
  • Maintained neat and organised food storage areas to increase team efficiency.
  • Removed rubbish and recycling regularly to keep workspaces neat and clean.
  • Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
  • Maintained cleanliness and organisation of kitchen stations and storage areas.
  • Removed waste and inadequate food items regularly to keep work spaces neat and clean.
  • Followed all rules and regulations related to safe food handling, preparation and storage.
  • Washed and peeled produce and prepared ingredients and equipment to support kitchen workflow.
  • Packaged take-out orders and staged for pickup, monitoring workflow to reduce errors.

Education

GCSEs - English Grade - 4

The Oldham Academy North
2021

GCSEs - Maths - 4

The Oldham Academy North
2021

Skills

  • Advanced Product Knowledge
  • Live Chat Operating
  • Customer Needs Analysis
  • Efficient Problem-Solving
  • Phone System Adept
  • Customer Experience
  • Case Management
  • Up selling Techniques
  • Excellent Communication Skills
  • Brand Representation
  • Multitasking and Prioritization
  • Self motivated

Hobbies

  • I enjoy riding my bike regularly, which keeps me active and helps me explore new places.
  • I am Passionate about going to the gym to stay fit and improve my physical health.
  • I love playing football, which allows me to stay competitive and work well within a team.
  • I love reading since it helps me with my personal growth and development, often reading books that inspire and motivate me to improve in all areas of life

Timeline

Warehouse Worker

Park Cake
05.2024 - 07.2024

Fraud Advisor

Natwest
01.2024 - 03.2024

Sales Advisor

Phoenix LTD
06.2023 - 09.2023

Medico-legal Assistant

UKExpertmedical
01.2023 - 06.2023

Waiter

purple pakora
06.2022 - 09.2022

Shop Floor Assistant

Elms Local
04.2022 - 05.2022

Kitchen Porter

Holdi
09.2021 - 10.2021

Sauce Maker

Amans Worsley
02.2021 - 04.2022

GCSEs - English Grade - 4

The Oldham Academy North

GCSEs - Maths - 4

The Oldham Academy North

Similar Profiles

CREATE PROFILE
Samuel Ahmed