Samson Nallapu
Lobexleyheath,Bexleyheath
Summary
A results-driven professional with strong team-building skills and expertise in assessing operational inefficiencies. Adept at devising appropriate goals and implementing measurable tasks to enhance organisational performance. Possesses excellent social, oral, and written communication skills, contributing to effective collaboration and stakeholder engagement. Committed to driving continuous improvement and achieving strategic objectives.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Pharmacy assistant
JM Patel LTD t/a Stone Pharmacy
Greenhithe, Kent
05.2021 - Current
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Provided excellent customer service, resulting in repeat business from satisfied customers.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Monitored and ordered pharmacy supplies to meet customer demand.
- Maintained confidential patient records in line with data protection laws.
- Consulted senior pharmacy staff for additional advice on complex patient health queries.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Verified patient exemption statuses to avoid fines.
- Aided in creating effective signage around the store for improved navigation for customers.
Operations Team Leader
Hinduja Global Solutions
05.2018 - 01.2021
- Client Strategy and Development
- Daily/Weekly/Monthly Status update to client on A/R and Collectability
- Work Allocation to team by A/R Ageing/Cash collection basis of client requirement
- Maintaining Team performance on key matrix (Productivity, Quality & Attendance)
- Process specific automation set up
- Monthly Invoice Audits
- Monthly team building activities
Operations Team Leader
Laxwill Digital Innovations
05.2017 - 04.2018
- Identified operational issues and devised goals and plans to address them
- Direct interaction with Client regards with the project
- Analyzed projects effectiveness and provided feedback to Team members
- Assigned tasks to individuals and departments
- Prepared Monthly invoice/incentive reports
Operations Team Leader
GSS Infotech LTD.
04.2016 - 04.2017
- Co-ordinated with customers and global delivery teams and defined requirements for the project with regards to Utilization and Delivery Model
- Analyzed projects effectiveness and provided feedback to Team members
- Trained and mentored team in providing optimal level of customer service
- Monitored all programs and internal controls; identified potential risks and designed necessary mitigation plans accordingly
- Ensured compliance to all the work accomplished by the team
- Monitoring and ensuring that the BPO Work Order is received and segregated to the team members
- Managing effective and timely communication with client both via phone or emails
- Ensuring that the team is equipped with all the information to accomplish the desired task
Associate (AR Caller)
08.2014 - 04.2016
- Worked on radiology, pathology and orthopedic services (Denial Management)
- Challenged the denials and got the payment for all the claim
- Worked on both collection based and follow up date based work orders
- Maintained 100% production and quality
- Applications worked: Meditech, MedFm, Connect2Care, Codamedics, Centercity
Education
Master of Science - Computer Science
University of Hertfordshire
Hatfield 01.2021 - 05.2024
Bachelor of Science - Computer Science
Himalayan University
India 05.2015 - 06.2017
Skills
- Strong team-building skills
- Assessing operational inefficiencies
- Devising appropriate goals
- Knowledge of measurable tasks
- Social oral and written communication
Custom
- Meditech
- MedFm
- Connect2Care
- Codamedics
- Centercity
Timeline
Pharmacy assistant
JM Patel LTD t/a Stone Pharmacy
05.2021 - Current
Master of Science - Computer Science
University of Hertfordshire
01.2021 - 05.2024
Operations Team Leader
Hinduja Global Solutions
05.2018 - 01.2021
Operations Team Leader
Laxwill Digital Innovations
05.2017 - 04.2018
Operations Team Leader
GSS Infotech LTD.
04.2016 - 04.2017
Bachelor of Science - Computer Science
Himalayan University
05.2015 - 06.2017
Associate (AR Caller)
08.2014 - 04.2016
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