Hi, I’m
SAMSON MICHIRA
System Analyst
Nairobi,30
Summary
Results-driven Digital Systems Analyst with a track record of improving system efficiency and user experience. Key contributions include a 30% reduction in support requests and a 20% enhancement in system functionality. Expertise in Salesforce, ERP systems, and ITIL service delivery supports the development of secure and scalable digital solutions.
Overview
8
years of professional experience
1
Certification
Work History
Kimipay CompanyRemote
Systems Analyst (Enterprise Financial Systems)
06.2023 - Current
Job overview
- Administered enterprise financial systems (ERP modules) and Salesforce CRM, managing workflows and system configuration to ensure reliable operations and data integrity.
- Implemented and maintained Role-Based Access Control (RBAC) for 50+ users, strengthening system security and compliance across ERP and Salesforce platforms.
- Conducted system analysis and optimization, reducing load times by 40% and improving user experience across financial and CRM systems.
- Developed technical documentation and delivered end-user training for 30+ staff, enhancing system proficiency and reducing recurring support requests by 20%.
ICT AuthorityNairobi
Software Developer / Systems Analyst
01.2025 - 12.2025
Job overview
- Developed and implemented an AI-powered enterprise chatbot, reducing user support requests by 30% and improving IT service delivery efficiency.
- Automated support workflows and incident handling processes, achieving 25% reduction in manual intervention while aligning operations with ITIL-based service management practices.
- Analyzed system performance and implemented enhancements, resulting in 20% improvement in user experience and system functionality.
- Delivered end-user training, documentation, and onboarding support, facilitating 35% increase in system adoption and user proficiency across digital platforms.
Kenya Revenue AuthorityNairobi
Systems Integration Engineer (Enterprise Systems Team Support)
01.2023 - 12.2024
Job overview
- Oversaw administration of enterprise systems for 70+ integrations, enhancing system stability, access governance, and configuration management in multi-user environment.
- Drove proactive problem management and root cause analysis, reducing repeat system failures and enhancing platform reliability by 25%.
- Facilitated change management (RFCs) and system enhancements through impact assessments and coordinated deployments, boosting system performance and driving continuous improvement initiatives.
- Delivered application training sessions to 40+ users, increasing system adoption and reducing recurring support requests by 20%.
- Developed comprehensive system documentation, including configuration guides, API specifications, access control records, and audit-ready reports, ensuring compliance and knowledge transfer.
Bonganet Solution CompanyKisii
Technical Support / Software Developer
04.2018 - 12.2022
Job overview
- Provided Tier 1/2 support for billing systems and enterprise applications, maintaining 99% system uptime and resolving incidents within SLA timelines.
- Assisted in implementing system changes, managing helpdesk operations to ensure effective user support and uninterrupted service delivery.
- Maintained system configuration documentation, troubleshooting guides, user manuals to facilitate audits and enhance knowledge transfer.
Onfon Media Ltd.Nairobi
Software Developer Attaché
08.2021 - 12.2021
Job overview
- Enhanced enterprise application modules and API integrations, streamlining system workflows and boosting communication efficiency.
- Documented system processes and integration workflows, strengthening team knowledge and ensuring operational continuity.
- Provided user support and onboarding assistance for new clients, ensuring smooth adoption of systems.
Education
Murang’a University of TechnologyKenya
Bachelor of Science from Software Engineering
07-2022
Skills
- Systems analysis
- Software Security
- Agile Development
- System Configuration & Optimization
- System integration
- Data Analysis
- Version Control
- Technical Documentation
- Business analysis
Certification
- AWS Certified Cloud Practitioner, Amazon Web Services, 01/01/24
- Salesforce Trailhead (Fundamentals), In Progress
- ALX Software Engineering Program, 01/01/23 - 12/31/24
- Google Android Development Certificate, 01/01/21
Projects
- AI-Powered Enterprise Chatbot, Designed and implemented an intelligent chatbot capable of dynamic, human-like responses, reducing manual helpdesk workload by 30%.Tools: Python, APIs, Natural Language Processing (NLP)
- Enterprise Systems Integration (KRA), Supported the integration of 70+ external systems into a centralized platform, improving data accuracy, reporting, and compliance workflows.Tools: REST APIs, Postman, Data Validation
Leadership Community Impact
Organizing Secretary, Google Developer Students Association (GDSA), Murang’a 2021-2022,
- Organized and led 11+ developer events, increasing active membership by 22%., Mentored students in web and mobile development, enabling participation in national hackathons and skill-building initiatives.,
- Facilitated bootcamps in collaboration with Google Developer Experts, covering UI/UX, APIs, and open-source development, strengthening practical technical skills among peers.
Volunteer, Tech for Good Initiative (Community NGO Projects), Nairobi 2023, Present
- Assisted in implementing digital literacy programs for underprivileged youth, introducing basic coding, Microsoft 365 tools, and system administration concepts.
- Supported small NGOs in workflow automation and database management, improving operational efficiency and reporting capabilities.
Professional References
- Mr. Ted Ngicu, Assistant Manager, Kenya Revenue Authority, +254 722 880 998, ted.ngicu@kra.go.ke
- Mr. Reagan Miruka, CEO, Kimipay Company, +254 726 457 478, mirukareagan@gmail.com
- Mr. David Miricho, Head of Support Services, Onfon Media, +254 724 336 814, davidmiricho@gmail.com
Timeline
Software Developer / Systems Analyst
ICT Authority
01.2025 - 12.2025
Systems Analyst (Enterprise Financial Systems)
Kimipay Company
06.2023 - Current
Systems Integration Engineer (Enterprise Systems Team Support)
Kenya Revenue Authority
01.2023 - 12.2024
Software Developer Attaché
Onfon Media Ltd.
08.2021 - 12.2021
Technical Support / Software Developer
Bonganet Solution Company
04.2018 - 12.2022
Murang’a University of Technology
Bachelor of Science from Software Engineering