SAMRE HAILE
Hammersmith and Fulham
Summary
A highly adaptable professional with exceptional verbal and written communication skills, demonstrating strong team collaboration and initiative in problem-solving under pressure. Known for professional and warm customer engagement, confident numeracy, and multitasking abilities. Committed to leveraging these competencies to drive success in dynamic environments.
Overview
5
5
years of professional experience
Work history
Receptionist
Radisson Blu Grafton Hotel
2023.11 - 2024.12
- Managed guest check-ins and check-outs to ensure seamless experiences.
- Handled payments, reservations, and inquiries via phone and online platforms.
- Resolved complaints with professionalism, focusing on effective solutions.
- Created lasting impressions to support long-term guest satisfaction.
Team Leader
Café Nero
2022.10 - 2023.11
- Supervised store operations to optimise staff performance and achieve peak efficiency.
- Handled customer service, stock control, and quality assurance to maintain high standards.
- Fostered team collaboration to facilitate smooth workflows and enhance productivity.
Barista
Shot Express
2022.08 - 2022.10
- Prepared high-quality beverages while fostering warm customer engagement.
- Maintained cleanliness and ensured swift service during peak hours.
Customer Assistant
Bridge Baker Café & Pizzeria
2021.02 - 2022.04
- Processed customer orders with a focus on maintaining high presentation standards.
- Served customers efficiently in a fast-paced environment.
- Utilised strong communication and multitasking skills to optimise service delivery.
Customer Service Assistant
Chai Time
2020.08 - 2021.02
- Efficiently managed online orders and in-person service for bubble tea.
- Prepared bubble tea orders while ensuring effective inventory communication.
Childcare Provider
Private Nanny
2020.02 - 2020.12
- Delivered personalised care and structured daily routines for children.
- Ensured safe, nurturing environments while overseeing household tasks.
- Maintained consistent routines to promote development and well-being.
Education
BSc - Real Estate
University of Westminster
BTEC - Business
Saint Francis Xavier Sixth Form
2020.01 - 1 2022
8 GCSEs -
The Hurlingham Academy
2016.01 - 1 2020
Skills
- Excellent verbal & written communication
- Fast learner and highly adaptable
- Strong team collaboration
- Professional and warm customer engagement
- Initiative and problem-solving under pressure
- Confident with numeracy and multitasking
REFERENCES
Available upon request.
INTERESTS
Swimming, Travel, Cooking & Baking, Languages, Dancing, Personal Development
VOLUNTARY EXPERIENCE
- Bluebird Construction Services Ltd, Intern, 2022, 2024, Supported real estate agents with admin tasks, market research, and property tours.
- Oxfam, Sales Assistant, 2019-08, 2019-12, Assisted customers, maintained store organization, and supported sales tracking.
- Holy Cross Primary School, Teacher Assistant, 2019-06, 2019-07, Helped prepare lessons, supported students, and monitored learning progress.
Timeline
Receptionist
Radisson Blu Grafton Hotel
2023.11 - 2024.12
Team Leader
Café Nero
2022.10 - 2023.11
Barista
Shot Express
2022.08 - 2022.10
Customer Assistant
Bridge Baker Café & Pizzeria
2021.02 - 2022.04
Customer Service Assistant
Chai Time
2020.08 - 2021.02
Childcare Provider
Private Nanny
2020.02 - 2020.12
BTEC - Business
Saint Francis Xavier Sixth Form
2020.01 - 1 2022
8 GCSEs -
The Hurlingham Academy
2016.01 - 1 2020
BSc - Real Estate
University of Westminster