Samrawit Zerihun Berhanu
MILTON KEYNES
Summary
I am a dedicated, reliable and hard-working individual. I am enthusiastic and can adapt to different situations. I can work individually using my initiative and can play an important role within a team. I have an analytical and logical mind and can therefore grasp new ideas and concepts quickly and look for innovative solutions to problems. Even when I am under significant pressure, I possess a strong ability to perform effectively and I am a quick learner. I have transferable skills from a range of work experience and would like to develop these further; I welcome opportunities to try new challenges on the way.
Overview
5
5
years of professional experience
Work History
E-Marker(r) Helpdesk Supervisor
AQA
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Responsible for managing technical support to end-users, troubleshooting and software issues to ensure minimal downtime and optimal system performance.
- Created and managed project plans, timelines and budgets.
- providing training for temporary agents for peak season
Second Line IT Support
DRS -Data Service
04.2022 - 10.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot software and network issues.
Lab Assistance
UK Bio Centre
10.2021 - 03.2022
- Assist day to day activities of lab and provided sample operative
- scanning of samples
Junior Project Manager
Serja Construction and General Trading PLC
08.2019 - 06.2021
- Preparing project report for the office and helping to coordinate office participation in engineering and construction projects
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- ·Preparation of tender documents preparation of take-off and managing different projects, which is carried by the office
Education
Master of Science - Construction Technology And Management
Addis Ababa Science And Technology University
Ethiopia07-2019
Bachelor of Science - Civil Engineering
University of Gondar
Ethiopia07-2015
Skills
- Project Management
- Training and mentoring
- IT Support & Remote Support
- Incident response and management
- Strong problem-solving abilities
- Problem-Solving & Decision-Making
Timeline
E-Marker(r) Helpdesk Supervisor
AQA
03.2023 - Current
Second Line IT Support
DRS -Data Service
04.2022 - 10.2022
Lab Assistance
UK Bio Centre
10.2021 - 03.2022
Junior Project Manager
Serja Construction and General Trading PLC
08.2019 - 06.2021
Master of Science - Construction Technology And Management
Addis Ababa Science And Technology University
Bachelor of Science - Civil Engineering
University of Gondar
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