Samrawit Gebremichael
London
Summary
Dedicated and detail-oriented computer science graduate with over 3 year and 8 months of hands-on experience in system Administrator , Customer service and Cleaning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casual Cleaner
Sodexo Campus Services
06.2025 - Current
- Maintained cleanliness and hygiene standards in campus facilities.
- Operated cleaning equipment effectively to ensure thorough sanitation.
- Conducted regular inspections to identify areas needing attention or improvement.
Junior ERP Specialist
Red Cloud ICT solutions
10.2024 - 01.2025
- Client Support, Troubleshooting, Documentation, Work closely with other teams, provide basic training and guidance to clients, Gather customer feedback and communication suggestions.
ICT Officer
Zoma trading
12.2023 - 10.2024
- Bid Document Preparation, Document Management, Compliance Monitoring, Collaboration with Teams, Deadline Management, Record Keeping, Continuous improvement,Bid submission on the system.
Junior System and Network Admin
Yencomad Construction
03.2022 - 12.2023
- Installing and configuring computer hardware, software, and networks. Monitoring system performance and identifying potential issues or areas for improvement. Performing routine maintenance and updates to ensure system security and reliability. Managing user accounts and access to systems and applications. Implementing backup and disaster recovery plans to ensure business continuity Keeping up-to-date with new technologies and industry trends to stay ahead of emerging threats and opportunities.
Customer Service
Eltaxi Trading
04.2021 - 03.2022
- Answering incoming calls from customers and addressing their inquiries or concerns in a timely and professional manner. Providing information about Taxiye services, handling and resolving complaints or disputes. Following up with customers to ensure their issues have been resolved to their satisfaction
Education
computer Science
Mizan Tepi University
03.2021
Skills
- Problem solving, Communication, Adaptability, Time Management, Detail Oriented
Certification
CISCO
Timeline
Casual Cleaner
Sodexo Campus Services
06.2025 - Current
Junior ERP Specialist
Red Cloud ICT solutions
10.2024 - 01.2025
ICT Officer
Zoma trading
12.2023 - 10.2024
Junior System and Network Admin
Yencomad Construction
03.2022 - 12.2023
Customer Service
Eltaxi Trading
04.2021 - 03.2022
computer Science
Mizan Tepi University
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