Samrat Basnet
London
Summary
Highly organised and client-focused operations professional with strong experience managing front-facing environments, logistics, and scheduling in fast-paced settings. Skilled in coordinating bookings, supporting high-value clients, and maintaining smooth day-to-day operations under pressure.
Seeking an entry-level opportunity with ARRI Rental to contribute strong organisational, communication, and operational support skills within a film and media production environment.
Overview
4
4
years of professional experience
Work history
Front of House Manager
N Family Club
London
03.2024 - Current
- Managed daily operations in a high-demand, client-facing environment, ensuring smooth coordination of bookings, schedules, and visitor flow.
- Handled invoicing, payment tracking, and customer account queries.
- Coordinated events and open days, managing logistics and communication.
- Maintained compliance processes and conducted operational checks.
- Supported onboarding and scheduling of staff.
- Used CRM systems to manage bookings and communications.
Concierge Manager
Purple Dragon Chelsea
London
03.2023 - 02.2024
- Oversaw front desk operations including bookings and client enquiries.
- Coordinated events and scheduling efficiently.
- Managed client relationships and exceeded targets.
- Led recruitment, onboarding, and payroll coordination.
- Worked effectively in a fast-paced environment.
Head Receptionist
Social Eating House
London
11.2021 - 03.2023
- Managed reservations and high-volume bookings.
- Coordinated with kitchen and management teams.
- Supported corporate and group event bookings.
- Maintained attention to detail for VIP guests.
- Resolved issues quickly in high-pressure situations.
Education
High School Diploma -
Delia Memorial School
Hong KongSkills
- Client & Stakeholder Support
- Scheduling & Booking Coordination
- Operations & Workflow Management
- Event & Production Support
- Team Collaboration in Fast-Paced Environments
- Problem Solving Under Pressure
- CRM & Administrative Systems
- Attention to Detail & Organisation
Additional information
- Strong interest in film production, camera equipment, and behind-the-scenes operations.
- Quick learner with a proactive approach to technical environments.
- Flexible and adaptable with varied working hours availability.
Timeline
Front of House Manager
N Family Club
03.2024 - Current
Concierge Manager
Purple Dragon Chelsea
03.2023 - 02.2024
Head Receptionist
Social Eating House
11.2021 - 03.2023
High School Diploma -
Delia Memorial School