Samraggi Sarkar
Reading,Berkshire
Summary
Results-driven estates project assurance manager with extensive expertise in risk management, project governance, and compliance in healthcare and commercial sectors. Demonstrated success in overseeing financial operations, ensuring regulatory adherence while achieving substantial cost savings and operational efficiencies. Key achievements include supporting financial planning for a £10m project portfolio and delivering £4m in savings through effective cost control and process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Estates Project Assurance Manager
Royal Berkshire NHS Foundation Trust
Reading, Berkshire
2024.09 - Current
- Ensured Project Managers and equivalent roles adhered to internal governance frameworks (RIBA stages / PRINCE2) and complied with statutory regulations including Health & Safety, CDM 2015, and building regulations.
- Monitored project budgets, tracked expenditure against forecasts, and delivered value for money through robust financial oversight and audit processes.
- Monitored purchase orders (POs), receipts, and invoicing processes, ensuring accurate financial tracking and timely closure of accounts at financial year-end.
- Reviewed valuation certificates and liaised with external fund providers to ensure documentation met required standards and enabled timely release of payments for the Trust.
- Liaised with Accounts Payable to ensure supplier and contractor payment requirements were met accurately and on time.
- Identified, assessed, and mitigated project risks and dependencies, escalating critical issues to senior leadership to protect delivery timelines.
- Conducted site inspections and assurance audits to verify quality standards and ensure all works met specifications prior to sign-off.
- Acted as key liaison between internal stakeholders and external contractors, ensuring delivery against KPIs and service level agreements.
- Worked closely with Programme Managers and the PMO to align assurance activities with wider programme objectives.
- Played a key role in developing and improving assurance processes, governance frameworks, and reporting formats to enhance project transparency and control.
- Reviewed project plans, timelines, and documentation to ensure accuracy, feasibility, and alignment with organisational objectives.
- Monitored project performance, providing regular assurance reports and progress updates to senior stakeholders.
- Challenged project assumptions and identified opportunities for efficiency, cost savings, and improved delivery outcomes.
- Analyse, investigate and resolve complex queries relating project governance.
Estates Project Support Officer
NHSP for Royal Berkshire NHS Foundation Trust
Reading, Berkshire
2023.10 - 2024.09
- Presently managing process compliance for projects worth ~£1M, working with CARE values across the NHS RBH Trust. Received appreciation for cost savings worth ~ £50k by effective process gap analysis.
- Coordinated hiring, recruitment, and training strategies to build successful administrative team. Additionally coordinated in hiring 30% of the team strength.
- To track budget and project financial records, in a finance master log, to support in monthly, quarterly audits and help track commitments and forecast of the budget throughout and over the financial year.
- Help reconcile the project spend and outstanding commitment, with commitment and expenditure record for each project.
- Manage Governance documentation on the department project management system. Ensure that all content within the process stages is accurately kept up to date to assist with reporting.
- Analyse, investigate and resolve complex queries relating project governance.
- Support audit enquiries with providing correct documentation, run internal audit checks and reconciliation, to ensure availability and correct record of the governance documentation.
- Analyse and interpret complex facts or situations relating to Governance Document Control, comparing across a range of options.
- To check compliance and support project managers, in channelizing documentation through correct procurement route for each project orders received and maintaining accurate capital order record, to track finances.
- Plan and organise tasks and activities to a variable workload. Initiate plans and modify as required to suit work programme requirements such as training, new software systems or reporting systems.
- Reconcile invoices, valuations, instruction documents and ensure correct and timely receipt and payment processed to the suppliers/contractors.
- Participate in the project management staff timesheet and ensure fees per project are up to date in the project management tool, such as concerto and finance tool, to ensure accurate finance reporting.
- Have advanced keyboard skills with the ability to interpret and present data in varied forms as requested by Line Manager/ Head of Capital Development.
- Propose and assist with changes to either departmental policy or work where relevant due to new working practices, legislative changes, or new reporting processes.
- Deliver core training to other staff groups and contractors on the safe and compliant use of the capital projects system/software and other specialist project software where necessary (i.e., Concerto, MS Projects) where necessary.
- Regular requirement to develop and generate reports and documents. Responsible for maintaining more than one information system and adapting information from these systems to meet the specifications of others.
- Undertake Health and Safety work permit log management for hot works/Fire/Water/Asbestos, etc.as requested.
- Consult the Health and Safety officer and building manager to ensure a timely issue of permit to work.
- Experience of using HR databases to manage recruitment admin processes for the Department.
- Organising interviews, diary management and provision of materials, including selection of interview venues for the department.
- Work within broad professional policies to advise and function as a specialist within the Capital Project Department. Works on own initiative, specialist for own area.
- Undertake where necessary site visits.
Operations Service Desk Manager
NHSP for Royal Berkshire NHS Foundation Trust
Reading, West Berkshire
2023.06 - 2023.09
- Monitor and report on Estates Maintenance team mandatory training (MAST).
- Support the recruitment process with IT setup and ordering for new starters.
- Support the department with monitoring and booking in PDRs and producing monthly KPI reports.
- Plan and manage the Estates Duty Manager escalation Rota and communicate with Trust colleagues.
- Arrange access for site visitors including liaising with trust colleagues to facilitate passes, parking, book meeting rooms, manage/access colleagues’ calendars, and meeting rooms.
- Administer Estate's team annual leave / sick leave/ resource planner via the program Optimize.
- Support the Estates management team taking meetings minutes, formatting existing text to the agreed presentation style and other word processing, presentation creation or spreadsheet works.
- Scheduling (and attending) governance and other meetings as required and following up on agreed actions.
- General office tasks as and when necessary.
- Deliver the organisation and participate in complex activities, such as monthly generator tests and annual black building test to ensure service desk functions are covered. Out of hours is required to support the Generator test/ other estates activities. This is normally 1 day a month. Time in lieu.
- Communicate with a range of Trust stakeholders such as non-specialist senior managers, clinicians, & capital project managers to agree interruptions to service(s).
- Support the management of the relationship between the estate and multiple suppliers. Ensure a good working relationship with customers, contractors, and colleagues.
Community Manager
Regus
Reading, West Berkshire
2021.07 - 2023.05
- Reduced debt by 75% for the managed building and helped enhance KPIs by 90%.
- Adapted to changing service-user needs by analysing data and feedback to identify areas requiring improvement.
- Scrutinized performance metrics to identify trends and causes, using results to design meaningful changes.
- Oversaw people management for staff working in local communities, resolving queries, complaints and performance issues.
- Monitored record keeping enforcing high standards of document control and champion transparency.
- Identified areas for collaboration and cross-promotion to develop reputation.
- Onboarding new clients.
- Office, Meeting room planning and designing and DYO designing.
- Commercial property management.
- Inventory and Stock Management.
- Conduct sales viewing appointments and tours to prospective clients.
- Meeting sales call targets allocated in pipeline.
- Helped increase building occupancy rate by 83%.
- Tailoring customised solution based on client needs.
- Meeting targets in number of deals.
- Access Control system monitoring and overall management.
- Network Device Management, like Switches, Router.
- Reporting on Premise performance KPIs.
- Maintaining Risk assessments, Fire and Safety and Health and Safety compliance and reports.
- Coordinating and troubleshooting of Premise issues.
- Managing a team and setting up their learning goals.
- Meeting KPIs and targets.
- Overall Administration of the building.
- Working as line manager for in-house team, sales team, cleaning team, facilities team, utility team, stock management team.
- Training staff members on operations and sales.
- Creating internal learning plans and training plans for new joiners.
- Experience in working in a fast-paced, quality monitored, target-based company.
Community Associate
Regus
Reading, West Berkshire
2019.07 - 2021.06
- Reception duties, making inbound or outbound calls related to any customer enquiries.
- Dealing with enquiries, complaints, issues and deliver solution.
- Handling regular high volume of emails with enquiries and case management and deliver solution.
- Managing bookings and booking for meeting room day office lounge members, set up the requirements per given standards.
- Proficient with SAPCRM tool.
- Client Network Management, such as MAC address registration, phone configuration and network patching.
- Invoicing, billing, and Accounts Management, including handling Invoice queries from clients.
- Reduced debt by 75% for the managed building and helped enhance KPIs by 90%.
- Billing enquiries and amendments of bills and invoices.
- Customer Relation Management and escalation management.
- Debt analysis and management.
- Proficient with MS Office and basic I.T skills.
- Incident and Request Management for Clients, including liaising with multiple other teams for resolution.
- Meeting positive NPS (Net Promoter score) targets.
- Administration/office manager role for clients as well as the brand.
- Brand promotion and brand enhancement.
- Coordination with Sales team in meeting sales targets.
- Detailed operation management of the Centre.
- Customer call handling experience.
Customer Service Executive
Wipro
Reading, West Berkshire
2019.02 - 2019.07
- Operated switchboard systems successfully to manage high call volumes.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
- Exceeded targets by delivering comprehensive and consistent service.
- Actioned customer feedback to enhance contact Centre service provisions.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Achieved KPI targets consecutively every quarter of working in Wipro.
Crew Team Member
McDonald's
Reading, West Berkshire
2018.09 - 2019.01
- Established professional relationships with peers to enhance productivity and teamwork.
- Assessed food quality before serving customers to meet high-quality standards.
- Greeted incoming customers, offered menu information, and documented orders.
- Operated cash register to take payments and process orders.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Collaborated and offered support with extra tasks to meet team goals.
- Took orders at counter and drive-through with clear communication and professionalism.
- Received incoming stock shipments, rotated current supplies, and placed new items into correct storage locations.
- Addressed questions, concerns, and complaints of customers.
- Achieved excellent customer service by greeting customers and meeting quality expectations and set record of attending 150 customers on taking orders a day.
Front of House Team Member
handmade burger & Co.
Reading, West Berkshire
2018.06 - 2018.08
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Maintained attractive, clean, and orderly spaces, creating a welcoming atmosphere for customers.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerance.
- Greeted customers, presented menus, and shared information about available special items.
- Helped increase sale by 20% per quarter.
Commerce and Economics Teacher
St Francis Xavier's School
2017.08 - 2018.04
Commerce and Accountancy teacher
Armenian College and Philanthropic Academy
2015.06 - 2017.08
Education
Bachelor of Education - Financial Accounting
Calcutta University
India2015-06
Master of Commerce - Financial Accounting
Calcutta University
India2014-05
Bachelor of Commerce - Financial Accounting
Calcutta University
India2011-04
Skills
- Risk and assurance management
- Project governance and compliance
- Contract management
- Workforce training
- KPI management
- Portfolio management
- Financial risk analysis
- Facility management
- Budgeting and forecasting
- Purchasing and procurement
- Operational support
- Accounting
- Process improvement
- Financial reporting
- Global sourcing strategies
- Project management
- Programme management
- Stakeholder engagement
- Team building and productivity improvement
- Quality control and assurance
- PMO coordination and reporting
- Dashboard development and reporting templates
- Valuation review and payment certification processes
- Accounts payable liaison and supplier payments
- Purchase order reconciliation and invoice processing
- Year-end financial closure and accruals management
- Supplier performance management
- Site inspections and quality audits
- Governance framework development and implementation
- Regulatory compliance (health & safety)
- Change control and issue escalation
Languages
English
Hindi
Bengali
Accomplishments
- Awarded Top Performer recognition on the Thames Water Utilities project by Wipro Technologies (2019)
- Ranked among the Top 5 Customer Service Agents on the Thames Water project for four consecutive months in 2019
- Received Best Employee Award and recognition from Regus (2020)
- Awarded Top Performing Manager for two consecutive years (2021–2022) at Regus
- Improved Customer Satisfaction Index by 90% and reduced overdue debt by 65% within 12 months while managing a business centre at Regus
- Currently managing compliance for projects valued at approximately £2M within Royal Berkshire NHS Foundation Trust, aligned with CARE values
- Contributed to financial planning and governance activities supporting a £10M project portfolio within the Trust (2025–2026)
- Delivered approximately £4M in financial savings across projects through effective cost control, process improvement, and financial oversight (2025–2026)
- Received performance-based promotion in recognition of consistent high performance and delivery across roles
- Delivered cost savings of approximately £100K through process gap analysis and operational improvements
Websites, Portfolios and Profiles
https://www.linkedin.com/in/samraggi-sarkar-b49a04
Certification
- ACCA certified
Interests
- Dancing
- Sketching
Timeline
Estates Project Assurance Manager
Royal Berkshire NHS Foundation Trust
2024.09 - Current
Estates Project Support Officer
NHSP for Royal Berkshire NHS Foundation Trust
2023.10 - 2024.09
Operations Service Desk Manager
NHSP for Royal Berkshire NHS Foundation Trust
2023.06 - 2023.09
Community Manager
Regus
2021.07 - 2023.05
Community Associate
Regus
2019.07 - 2021.06
Customer Service Executive
Wipro
2019.02 - 2019.07
Crew Team Member
McDonald's
2018.09 - 2019.01
Front of House Team Member
handmade burger & Co.
2018.06 - 2018.08
Commerce and Economics Teacher
St Francis Xavier's School
2017.08 - 2018.04
Commerce and Accountancy teacher
Armenian College and Philanthropic Academy
2015.06 - 2017.08
Bachelor of Education - Financial Accounting
Calcutta University
Master of Commerce - Financial Accounting
Calcutta University
Bachelor of Commerce - Financial Accounting
Calcutta University