Samm Findlay
Paisley,Renfrewshire
Summary
Highly driven individual with expert knowledge of Physical & Human Geography. Keen interest in climate change and sustainability with a passion to educate people on the importance of environmental sustainability and its affect on society. Experience of meeting targets and ensuring positive outcomes for both myself and the rest of my team. Capable of quickly adapting to new work environments and dealing with problems in a professional manner. Passionate about promoting climate action and sustainability to locals, various stakeholders and government officials.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Customer Sales Assistant/ Duty Manager
Scottish Design Exchange
Glasgow, Glasgow City
2023.07 - Current
Non-profit organisation with a mission to provide small businesses with a platform for sales.
- Customer-facing role with focus on customer experience
- Deal directly with international customers on a regular basis
- Able to quickly build a rapport, which results in return custom
- Handle key business stakeholders (small business owners & upper management) to strengthen relations
- Provide insightful regional tourism advice to both local & international customers
- Help to organise a team to deal with new challenges
Customer Service Advisor
Capita
Glasgow, Glasgow City
2022.10 - 2023.07
Service provider for major banks
- Experience dealing with customers over the phone
- Excelled in a high-pressure & outcome-driven work environment
- Carefully handled distressed customers
- Worked effectively in a multidisciplined team to ensure customer satisfaction
- Worked as part of a team
Customer Service Advisor
Santander Select
Glasgow, Glasgow City
2021.12 - 2022.07
Premier banking service dealing with high-value customers
- Dealt directly with international clients
- Operated an in-house banking platform
- Sold products to high-value clients
- On-boarded new customers
Education
Master of Arts - Geography, Society and the Environment
Heriot-Watt University
Edinburgh 2017.09 - 2021.05
HND - Social Sciences
Glasgow Clyde College
Glasgow 2015.08 - 2017.06
Climate Action Leadership Programme
2050 Climate Group
Glasgow, Glasgow City 2025.10 - 2026.04
Skills
- Problem Solving
- IT Proficiency
- Microsoft Office
- Microsoft Outlook
- Training Staff
Affiliations
- Community Work
- Culinary Enthusiast
- Worldwide Cultural Norms and Values
- Physical and Human Geography
Accomplishments
Ran the first in-person Climate Action Leadership Programme (CALP) event, in which we ran a successful Climate Cafe and have since been asked to join a worldwide network of Climate Cafes.
References
References Available Upon Request
Timeline
Climate Action Leadership Programme
2050 Climate Group
2025.10 - 2026.04
Customer Sales Assistant/ Duty Manager
Scottish Design Exchange
2023.07 - Current
Customer Service Advisor
Capita
2022.10 - 2023.07
Customer Service Advisor
Santander Select
2021.12 - 2022.07
Master of Arts - Geography, Society and the Environment
Heriot-Watt University
2017.09 - 2021.05
HND - Social Sciences
Glasgow Clyde College
2015.08 - 2017.06