Samjhana Pandey
Gloucester,united kingdom
Summary
Detail-oriented and highly motivated compliance and banking professional with over 9 years of experience in customer service, anti-money laundering (AML), and compliance within the banking sector. Skilled in enhanced due diligence (EDD), risk assessment, customer relationship management, and regulatory compliance. Recently transitioned to the UK and currently working in the food production sector, showcasing adaptability and a strong work ethic. Seeking opportunities to leverage financial expertise in a dynamic professional environment.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Production assistant
Severn & wye Smokery
Gloucester, Gloucestershire
10.2024 - Current
- Maintained a tidy set environment, improving productivity among the crew.
- Completed tasks on time to help team stay to schedule.
Senior associate
Nepal Investment Bank Limited
Kathmandu, Nepal
04.2016 - 08.2024
Personal Banker & Compliance Officer
• Conducted Enhanced Customer Due Diligence (ECDD) for high-risk clients, analyzing 150+ cases per month.
• Managed compliance audits, ensuring adherence to AML regulations and financial guidelines.
• Provided customer service to 250+ clients monthly, handling account inquiries, transactions, and compliance matters.
• Reviewed and implemented policies to strengthen risk assessment processes and prevent financial fraud.
• Trained 200+ customers monthly on compliance-related issues and mentored junior staff and interns.
Intern
Nepal Investment Mega Bank
Kathmandu, Nepal
09.2015 - 11.2015
•Assisted in external audits and financial reporting.
• Researched compliance requirements and regulatory documentation.
• Reviewed client records to ensure compliance with banking regulations.
Education
Master of Business Administration - Business
Lincoln University
Kelantan, Malaysia /2017 - /2020
Skills
-Compliance & Risk Management
-Anti-Money Laundering (AML) & Due Diligence
-Customer Service & Relationship Management
-Regulatory Compliance & Auditing
-Data Analysis & Report Preparation
-Process Improvement & Problem-Solving
-Strong Verbal & Written Communication
-Team Leadership & Training
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Certification
-AML & Compliance Certification
- Customer Service Excellence Training
- Risk Management and Financial Fraud Prevention Training
- Emotional Intelligence and soft skill Training
Volunteer
2013 to Present
Thought for superb Living ( The Real Life Making Moments),
Kathmandu Nepal
Dedicated volunteer committed to making a positive impact on the lives
of those facing homelessness, I actively engage in providing essential
support to individuals living on the streets. Focusing on offering
nourishment, clothing, and a pathway to shelter through collaboration
with Manav Sewa Ashram.
Timeline
Production assistant
Severn & wye Smokery
10.2024 - Current
Senior associate
Nepal Investment Bank Limited
04.2016 - 08.2024
Intern
Nepal Investment Mega Bank
09.2015 - 11.2015
Master of Business Administration - Business
Lincoln University
/2017 - /2020
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