Samiya Ditta
London,Essex
Summary
Hardworking employee enthusiastic about learning retail field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Service-oriented Sales rep with background in shops online and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Overview
2
2
years of professional experience
Work history
Product Seller Online
Self employed
London, Essex
2023.01 - 2024.02
- Verified customer payments prior to preparing products for shipment.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Searched online listings to compare competitor pricing and availability of niche products.
- Monitored listing views and likes to send promotional discounts to interested consumers.
- Devised pitches and presentations targeted to client needs for improved deal closing.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
Pet shop assistant
Cat walk pet store
London, Essex
2022.07 - 2022.09
- Cleaned animal areas, tanks and cages in line with agreed cleaning rota.
- Ensured shelves were consistently stocked with appropriate products and visual merchandising strategies were executed to maximum effect.
- Handled cash and card payments whilst maintaining till in balance even during peak times.
- Actively listened to customer issues and advised on pet maintenance, hygiene and feeding.
- Displayed promotions and offers on displays and shop windows to encourage purchases.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Inspected products for damages and expiry dates before processing refunds.
Education
GCSEs - GCSES
Kantor King Solomon High School
Ilford 2019.09 -
Skills
- Product and service sales
- Sales recording
- Stock management
- Stocking and replenishing
- Merchandising proficiency
- Ebay
- Packing and shipping
- Cash handling
- Shopify
- Customer invoicing
- Product marketing and advertising
- Payment processing
- Product photography and retouching
- Merchandise shipping procedures
Timeline
Product Seller Online
Self employed
2023.01 - 2024.02
Pet shop assistant
Cat walk pet store
2022.07 - 2022.09
GCSEs - GCSES
Kantor King Solomon High School
2019.09 -