SamirKumar Ramcharitra Singh
Reading,United Kingdom
Summary
Technical servant leader with expertise in system design, cloud architecture, and enterprise implementation. Proven ability to influence cross-functional teams and connect architectural decisions to business outcomes. Skilled in generative AI and AI-driven solutions, enhancing operational efficiency and innovation. Committed to continuous learning and adapting to new technologies for effective delivery.
Overview
2
2
Languages
1
1
Certification
21
21
years of professional experience
Work history
Senior Lead Infrastructure/ Cloud Architecture
Kyndryl
Reading, United Kingdom
2023.10 - 2026.07
- Driving Service Now Adoption, Architecture, Integration with Azure, AWS & other platforms to deliver best Digital Workplace experiences for employees and customers.
- Act as a lead Service Now Consultant as well as Architect for large scale implementations.
- Ability to do hands on downstream delivery for small to medium assignments for clients.
- Support Customer Technical advisers and Consult partners to respond to RFS and RFP's.
- Help Build the service now practice and help design solution offerings as well.
Manager
Deloitte
Reading
2022.06 - 2023.08
- Lead and consult customers on their journey of enterprise transformation using ServiceNow platform components.
- Help clients to define a roadmap for digital transformation, including the Day 1 and target technical architecture.
- Provide Technical Design Authority for complex integration solutions involving ServiceNow.
- Manage teams of business analysts, developers, and technical leads to build, test, and deploy ServiceNow solutions to the client.
- Contribute towards shaping strategic alliances for the ServiceNow Practice.
- Support solution bids and other pre-sales activities.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Mentor and provide thought leadership to new ServiceNow talents.
- Support and build Accelerators, PoCs, PoVs, etc.
Senior Consultant
Infosys
Pune, Maharashtra
2014.11 - 2022.06
- As a senior consultant in the telecom space, I worked on various kinds of projects, and a summary of such internal and external projects is listed below.
- ServiceNow - BT Digico: one of the most comprehensive ServiceNow implementations for a leading telco to create the right integration fit for customers using TMF APIs between ServiceNow and other upstream and downstream systems.
- ServiceNow - Vodafone Technical Architect working to integrate ServiceNow ITSM Service Management Overlay to serve both internal and external customers. Improving self-help capabilities by using customer portals and the ability to run initial limited diagnostics.
- ServiceNow - SSE Telecoms - Target Transformation Architecture Understand the requirements (both functional and non-functional) by going through the specifications, and with inputs from the business, to implement the ServiceNow modules.
- Assisted in setting up internal projects by installing open-source SDN/NFV tools such as Open Source MANO, Open Baton, ONAP, and OpenStack on AWS instances. Supported the execution of sample use cases and documented workflows for training purposes. Helped establish a developer instance to explore application and API development using community source code and various integrations. Conducted comparisons of SDN/NFV tools to recommend solutions aligned with client requirements.
- Developed and implemented monitoring tools for dedicated QoS cloud nodes, supporting clients like Amazon Web Services and Microsoft Azure in their hybrid cloud offerings.
Solution Designer
Symphony Teleca
2012.03 - 2014.11
- Designing NMS/OSS/BSS applications for the Telecom domain, supporting the entire SDLC process by interacting with various teams, both technical and non-technical.
- Manage design delivery for various sub-teams.
- Guide and assist project, programme, delivery, development, testing, release, deployment, and in-life teams.
Senior Service Designer
Tec Mahindra
2008.09 - 2012.03
- Combining people, processes, networks, systems, product design, and end-to-end service measurements to enable new product launches and enterprise solutions for BT Global Services, a global arm of British Telecom.
- This role required significant team management skills as well as an individual contribution.
Asst. Manager Operations Ops
Exl Service
2006.01 - 2008.09
- To handle a team of 30 associates in performance management, service delivery, employee retention, employee engagement, and compliance at ground level with regard to third-party certifications like ISO, COPC, OHSAS, SOX, and BSS.
- Process improvements, production control, and reward and recognition.
- Client interaction.
Education
B. Tech - Chemical Engineering
Vellore Institute of Technology
Vellore, IndiaSkills
- Service Now CMDB & CSDM
- Agentic AI & Generative AI
- ServiceNow Now Assist & AI control Towers
- LLM fine-tuning on Hyperscaler studios
- Cloud Architecture
- Discovery
- FinOps Fundamentals
- IT Service Management and Operations
- Principles of System Design
- Technical Architecture
- Web Services
- Team management
- Kubernetes
- Microservices
- Large Language Models
- AI Prompt Skills
- Data Modelling
- Generative AI chatbots
- Technical Documentation
- ServiceNow implementation
- Solutions and design
- Telecommunications networks
- Technical leadership
Certification
- ServiceNow Certified Implementation Specialist – HRSD
- ServiceNow Certified Implementation Specialist – Discovery
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Implementation Specialist – SAM
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- AWS Certified Solutions Architect – Associate (Expired)
- Azure Administrator Associate
- Azure AI Engineer Associate
- Architecting with Google Kubernetes Engine: Production (C3)
- Reliable Google Cloud Infrastructure: Design and Process
- AI Agents Fundamentals - Hugging Face
- Introduction to Vertex AI Studio
LANGUAGES
English
Hindi
Summary of Service Now Projects
March 2023 – Present
- Implemented Agent Client Collector and Agent Client Collector – Visibility to enable Software Assets Management – Usage and Metering
- ACC is also used to discover end computing and handheld devices and populate CMDB.
- Implement a custom Now Assist skill that scores and provide feedback on Incident work notes (internal)
- Business Continuity Management Module and CMDB relationship Modeling
- Consulting work to improve CSDM and CMDB improvements with an aim to consolidate IT estate post M&A
- Cloud-based discovery and tag-based service mapping.
-
April 2014 – March 2023
- Telecom Projects for two Largest UK operators
- ServiceNow Integration with TMF APIs and Blue Planet Orchestrators
- Integrate ServiceNow ITSM as an overlay to serve both internal and external customers
- Improved Self-help Capabilities by customer portals
- ETL of various CMDB Data sources in ServiceNow
- ServiceNow Integration with Remedy and other event management tools like Tivoli
- Workflows to run or trigger self-diagnostics on Telecom Networks
- PoC/PoV on ServiceNow integration with hyperscalers.
- Custom Module for managing Orders
Timeline
Senior Lead Infrastructure/ Cloud Architecture
Kyndryl
2023.10 - 2026.07
Manager
Deloitte
2022.06 - 2023.08
Senior Consultant
Infosys
2014.11 - 2022.06
Solution Designer
Symphony Teleca
2012.03 - 2014.11
Senior Service Designer
Tec Mahindra
2008.09 - 2012.03
Asst. Manager Operations Ops
Exl Service
2006.01 - 2008.09
B. Tech - Chemical Engineering
Vellore Institute of Technology