Samira Bouzkraoui
Summary
Highly skilled professional with expertise in diary management, influencing and negotiating, and strategic critical thinking. Demonstrates proficiency in information governance, risk management, project delivery, and change management, complemented by advanced MS Office capabilities. Adept at line management, team collaboration, and decision making, with a strong focus service improvement. Recognised for adaptability and flexibility in dynamic environments while ensuring effective communication to drive successful outcomes. Committed to leveraging core competencies to deliver impactful results and support organisational growth.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Estates Borough Support (Bromley and Lewisham)
NHS South East London ICB
02.2026 - 03.2026
- Responsible for effective project support and administration within the Estates team
- Lead projects ensuring timely delivery, within budget, and meet specifications & criteria, managing project documentation and filing arrangements
- Manage and support the GP rent review process & GP reimbursement process and contribute to the Primary Care development programme
- Provide administrative support for updating Local Estates Strategies and formal reports
- Responsible for team supervision and providing specialist training as needed
- Support the implementation of service improvement strategies, action plans and schemes such as UMF & LIG
- Update and maintain data management information for decision-making processes such as Strata
- Support the Band 8b Borough Estates Lead with updating borough-based risk registers and dashboards
- Identified and managed project risks across estates workstreams, ensuring compliance with health and safety regulations and updating risk registers
- Supporting the Band 8b Borough Estates Lead, set up borough-based events and workshops to promote the Integrated Neighbourhood workstream
- Deputise on behalf of the Band 8b Borough Estates Lead to present in borough and South East London wide meetings such as SEL Estates Programme Board, SEL Estates INT meeting & borough project meetings
- Conduct site inspection visits assisting and supporting the Band 8b Borough Estates Lead, writing follow up reports of actions and recommendations
- Responsible for raising purchase orders on behalf of senior management and monitoring budgets to ensure accurate financial control
- Supporting the Band 8a Equality and Diversity & Inclusion Manager deliver on the efficient delivery of the Equality, Diversity & Inclusion strategy by attending staff networks and promoting within the organisation and developing policies, and promoting annual events such as Black History Month, International Women’s Day.
- Freedom to Speak Up Champion representative for the Bexley borough resolving concerns and promoting raising awareness to speak up within the organisation and strengthening conflict resolution & leadership skills
- Successfully delivered on tasks within tight deadlines.
Electoral Poll Clerk (Adhoc)
London Borough of Bexley
- 05.2026
- Delivered efficient voter processing while ensuring full compliance with electoral law
- Maintained accurate records and safeguarded sensitive information
- Provided professional and impartial support to a high volume of voters
- Contributed to the smooth operation of the polling station under time-sensitive conditions supporting the Presiding Officer
Business Support Officer/PA (Bexley)
NHS Southeast London ICB
04.2024 - 02.2026
- Provide high quality, professional and highly efficient PA and administrative support to the borough-based directors, ensuring the smooth running of the office
- Organise and co-ordinate highly complex meetings with senior leads from NHS England and other stakeholders.
- Arrange meetings and corporate events as required, including booking suitable venues, preparing agendas/papers/reports and distributing documentation.
- Take action notes / minutes at meetings as required including supporting Bexley Partnership Wellbeing Committee meeting
- Provide secretarial and administrative support to the wider borough teams as required including inbox management answering queries and routine administrative tasks including photocopying, collating reports, post and faxes, etc.
- Receive visitors for the ICB, organising refreshments for visitors and various ad-hoc meetings
- Establish and maintain strong communication channels at a senior level with a range of stakeholders and partner organisations, both internally and externally providing and receiving complex/sensitive information from/to all levels of the organisation and partners/stakeholders at borough level and in wider SEL ICB
- Act as a key contact point for external stakeholders for the borough-based directors.
- Effectively communicate complex, sensitive and confidential information with a range of staff, both internally and externally.
- Liaise with the central SEL ICB business support and governance teams as required.
- Establish and maintain strong communication channels at a senior level with a range of stakeholders and partner organisations, both internally and externally providing and receiving complex/sensitive information from/to all levels of the organisation and partners/stakeholders.
- Work with and alongside colleagues based at borough level and in the wider ICB.
- Act as a key contact point for external stakeholders for the borough-based directors.
- Responsible for identifying and raising risks and implementing mitigations within own area of work.
- Responsible for raising purchase orders on behalf of senior management and monitoring budgets to ensure accurate financial control
- Supporting the Band 8a Equality and Diversity & Inclusion Manager deliver on the efficient delivery of the Equality, Diversity & Inclusion strategy by attending staff networks and promoting within the organisation and developing policies, and promoting annual events such as Black History Month, International Women’s Day.
- Freedom to Speak Up Champion representative for the Bexley borough resolving concerns and promoting raising awareness to speak up within the organisation and strengthening conflict resolution & leadership skills
- Support the coordination of setting up the Bexley Integrated Neighbourhood Team and managing the administrative team
- Full line management responsibility of the Band 4 Business Support Officer
- Covering the Band 8a Business Manager in their absence supporting executive directors and borough leads as and when required.
Medicines Optimisation Business Support Officer
NHS South East London ICB
11.2022 - 04.2024
- Diary managed for Directors and team members, setting up meetings and appointments via MS Teams
- Produced meeting agendas and participated in meetings, responsible for minute taking, action logs, consultation trackers & guideline logs. Actively followed up and liaised with senior managers following meetings.
- Coordinated induction plans for new starters and drafting letters and email correspondence, along with organising desk bookings on behalf of the team.
- Responsible for inbox managements, answering queries i.e., FOI requests, distributing correspondence to the appropriate pharmacist.
- Team representative to promote the Equality, Inclusion & Diversity (EDI) programme within the organisation i.e.; developing policies, and promoting annual events such as Black History Month, International Women’s Day.
PA
Lewisham and Greenwich NHST Trust
02.2021 - 11.2022
- Planned and organised appointments, meetings, diaries, activities, along with the ordering of required products and services, ensuring an effective and efficient use of departmental resources.
- Prepared meeting papers and where required took meeting notes and/ or minutes.
- Ensured telephone cover so that information was received, recorded, and communicated accurately and in a timely manner to the Directors.
- Ensured all incoming and outgoing workflow were managed in a timely manner and in line with any standards/ standard operating procedures identified.
- Acted as a key point of contact providing information, support, and advice to clinical and administrative staff within and beyond the team, other partner agencies and service users.
- Implemented and maintained office systems to store and record information needed for the smooth running of the team and service. This included pending, action, follow-up, absence information including leave, training, manpower returns and rosters.
- Co-ordinated and arranged team and departmental meetings, including taking notes, recording, and monitoring progress on agreed actions.
- Maintained and updated office systems including filing. Maintained records of management staff appraisals, attendance, sick leave, and holidays.
- Developed and maintained effective document retrieval, filing, and brought forward systems to support effective working and efficiency within the department.
- Supported the Equality and Inclusion programme by being a core member of the Women’s Network and supporting the chair with the effective delivery, administration & project management
Bank Workforce Information Officer
Lewisham and Greenwich NHS Trust
10.2020 - 02.2021
- Approve Trust vacancies preparing vacancy panel documentation on a weekly basis verifying that all processes had been correctly followed, highlighting any issues and liaising with relevant managers and departments.
- Liaised with the Trust external payroll provider for any pay related queries and requests.
- Prepared accurate and timely ad-hoc Workforce information reports as necessary.
- Acted as system administrator for ESR and other workforce information systems, processing user access requests.
- Accurately updated employee records such as sickness absence using Manpower returns and Health Roster and email addresses.
- Answered employee and senior management queries in regard to pay, COVID 19 via email and telephone.
- Covered and managed the HR/Workforce inbox as when required.
Bank Administrator
Lewisham and Greenwich NHS Trust
09.2020 - 10.2020
- Support the coordination of setting up the Blood Appointment Referral Team, re inducting new staff members, coordinating rotas to ensure cover, annual leave & training
- Supporting the Allied Clinical Service Manager, supervising the Blood Appointment Referral Team coordinating rota, break and annual leave and being the first point of contact as part of the COVID 19 response.
- Reported patient complaints to the relevant PALS Complaints Team.
Data Quality Officer
Lewisham and Greenwich NHS Trust
08.2018 - 08.2020
- Undertook audits in the operational clinical areas across both hospitals to makes sure departments adhered to the Trusts’ data quality standard, wrote detailed reports following the audits.
- Sent out misdirected patient correspondence to external stakeholders such as GP practices using various bespoke IT systems.
- Reviewed challenge reports making sure all data was correctly sent to the Clinical Commissioning Groups.
- Analysed performance data quality reports to establish where to undertake audits.
- Liaised with internal stakeholders to arrange follow up audit meetings to discuss the findings of the audit.
- Attended teams’ meetings to discuss data quality issues within the team.
Recruitment Administrator
Concordia Health Ltd
08.2017 - 03.2018
- Reviewed and screened/applications, shortlisting candidates, scheduling interviews, and inputting data.
- Issued references for former employees, contracts to new starters and monitored the HR inbox.
- Processed pre-employment checks for new starters, sickness, and annual leave upon request.
- Organised staff training sessions, workshops, activities, and supported with the training of new starters.
- Referred candidates for blood tests by sending referral letters and analysing pathology reports.
- Liaised with senior management and staff regarding recruitment needs, training, CPD, pay and benefits.
- First point of contact and responsible for updating the organisational chart with new starter and leavers.
- Supported with a range of projects and assignments such as interview audits.
Education
NVQ Level 3 - Business and Administration apprenticeship through Hawk Training
Lewisham and Greenwich NHS Trust
08.2018 - 03.2020
Bachelor of Arts - Joint Honours in French and Hispanic Studies with a year abroad
University of Kent
09.2012 - 07.2016
undefined
St Saviours and St Olaves’s School
09.2005 - 06.2012
Skills
- Diary Management
- Influencing & Negotiating
- Information Governance
- Risk Management
- Project Delivery
- MS Office
- Change Management
- Line Management
- Team Collaboration
- Decision Making
- Organisation & Prioritisation
- Time Management
- Communication
- Adaptability/Flexibility
- Strategic critical thinking
Certification
- NHS Elect
- Leadership in easy steps (self-taught book) - in progress
- Time Management (2023)
- What’s happening with Leadership – Managing self and team (2023)
- People Management Skills – 2023
- What’s happening to leadership – Managing teams (2023)
- Psychological Safety in Teams (2023)
- Appraisal Training (2022)
- Flexible approach to leadership behaviours (2022)
- Compassionate Leadership (2022)
- Inclusive Leadership (2022)
- Future Learn
- Unlocking the Risk Matrix: Project Risk and the Change Management Process
- People Management Skills
- Introduction to Business Management – Kings College London (March 2021)
- HR Fundamentals Course – CIPD (April 2020-May 2020)
References
References available upon request.
Timeline
Estates Borough Support (Bromley and Lewisham)
NHS South East London ICB
02.2026 - 03.2026
Business Support Officer/PA (Bexley)
NHS Southeast London ICB
04.2024 - 02.2026
Medicines Optimisation Business Support Officer
NHS South East London ICB
11.2022 - 04.2024
PA
Lewisham and Greenwich NHST Trust
02.2021 - 11.2022
Bank Workforce Information Officer
Lewisham and Greenwich NHS Trust
10.2020 - 02.2021
Bank Administrator
Lewisham and Greenwich NHS Trust
09.2020 - 10.2020
NVQ Level 3 - Business and Administration apprenticeship through Hawk Training
Lewisham and Greenwich NHS Trust
08.2018 - 03.2020
Data Quality Officer
Lewisham and Greenwich NHS Trust
08.2018 - 08.2020
Recruitment Administrator
Concordia Health Ltd
08.2017 - 03.2018
Bachelor of Arts - Joint Honours in French and Hispanic Studies with a year abroad
University of Kent
09.2012 - 07.2016
undefined
St Saviours and St Olaves’s School
09.2005 - 06.2012
Electoral Poll Clerk (Adhoc)
London Borough of Bexley
- 05.2026