Samira Jama
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Vue Entertainment
11.2022 - Current
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Stocked and rotated inventory regularly.
- Assisted with product selections according to individual requirements and preferences.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained clean and organized work environment to maintain customer safety.
Exam Invigilator
Tradewind Recruitment
04.2024 - 06.2024
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.
Nursery Nurse Assistant
Green Oaks Nursery
03.2022 - 07.2023
- Monitored children closely across nursery areas, encouraging good behaviors and safe play.
- Helped prepare and deliver children's meals in line with specific dietary requirements.
- Collaborated with colleagues to develop comprehensive lesson plans that catered to diverse learning needs within the classroom.
- Enabled smooth transitions for new students by providing extra support during their adjustment period, ensuring they felt comfortable and welcomed in the nursery environment.
Education
Bachelor's Degree - Public Health
University of Greenwich
2026
Extended Diploma - Health and Social Care
Barnet And Southgate College
Barnet, United Kingdom07.2023
GSCE - General Studies
Heartlands High School
Wood Green, United Kingdom07.2020
Skills
- Cash Handling
- Great communicator (ie ability to break ice and relate to people)
- Data Entry
- Complaint Handling
- Excellent punctuality (very reliable)
- Adaptable (Embraces new challenges)
- Meticulous (ie complete tasks efficiently, and checks things over)
- Excellent memory and attention to detail
- Communication
Timeline
Exam Invigilator
Tradewind Recruitment
04.2024 - 06.2024
Customer Service Assistant
Vue Entertainment
11.2022 - Current
Nursery Nurse Assistant
Green Oaks Nursery
03.2022 - 07.2023
Bachelor's Degree - Public Health
University of Greenwich
Extended Diploma - Health and Social Care
Barnet And Southgate College
GSCE - General Studies
Heartlands High School
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