Summary
Work history
Education
Skills
Languages
Timeline
pwb

Samira Elmi

Newham,London,England

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. As well as a self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Work history

Waitress Assistant

Waiting Staff London
London, England
06 2022 - Current
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Upheld excellent standards to create safe working environment complying with Waiting staff londons regulations and food safety standards.
  • Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Gained experience managing time and effectively multi task

Education

Alevels - Law, Sociology and Media

Havering Sixth Form College
09/2022 - 06/2024

GCSE - Achieved 9 GCSE’s including a (7) in English and (5) in Maths

Langdon Academy
09/2017 - 06/2022

Skills

  • Adaptable - I can adapt my skills and performance in a fast changing environment And have openness to new tools and ideas
  • Customer service - when waitressing along with school events i was able to respond promptly to customers and increase satisfactio
  • Product knowledge- This stems from my willingness to research into roles i apply for
  • Communication skills - From active listening, exchanging knowledge
  • Time management- Proven this when meeting deadlines of school coursework, prioritisation of tasks and efficient use of my time

Languages

English
Native

Timeline

Waitress Assistant

Waiting Staff London
06 2022 - Current

Alevels - Law, Sociology and Media

Havering Sixth Form College
09/2022 - 06/2024

GCSE - Achieved 9 GCSE’s including a (7) in English and (5) in Maths

Langdon Academy
09/2017 - 06/2022

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Samira Elmi